Mondior hotel a dump

I am currently booked in at this emperor's casino Mondior hotel,I came from the casino to my room wanted to watch TV the TV does not work,tried calling the assist line but people pick up the phone sleepy voice and then drop it,then I get hold of the reception the lady is rude and then I wait for almost 2 hours and still nobody answers the assist line or assisted me,pathetic service and their staff instead of being at service for the guest they are sleeping...will never come back to this dump.