Concerned and Disappointed

On the afternoon of the 26th of October 2020, myself and my friend made our merry way in a taxify to the Peninsula All suite Hotel in Sea point.

I was so very excited because not only was it my 4th time going but I was also introducing my friend to one of my most loved hotels that holds great memories.

We got there and our taxify driver wanted to drop us at the main gate but I assured him he can go in and drop us at the door as I knew that was allowed.

The car came to a stop, I got out first. Again, asked the gentleman who was doing the registration at the door whether we could just get our luggage out and then the driver would leave. He told me yes that’s fine. A tall man then approached us and made hand movements. He then said “come on come, move alone move along, get done.” I was so shocked and just tried to get the luggage out as the taxify driver also started getting nervous. As we walked to the table for the screening, I told the tall gentleman that he was very rude and that is not the way to speak to anyone. His response: “Rude, who was rude, I am the general manager of this hotel.” That took me totally aback because who cares whether you are the general manager Chris and does that give you the right to treat people the way you do. I then said to him that he is rude and that is no way to treat and welcome your guests who is coming to stay at YOUR hotel. Then he sarcastically continues talking to me saying “ok, hi how are you, how is your day.” I refused to entertain him at that point and asked him not to talk to me. I was so so disappointed, so very disappointed because never ever since my first stay at the Peninsula all suite hotel, have I ever been treated that way. I have always bragged so much about how welcoming it is and how my friends and family should definitely make a point of staying there. Well, Chris, Mr “I am the General Manager”, you not only changed my view of the hotel that you “represent” but you also made me think how you treat others. How you treat your family, friends, your staff? I decided to just make the most of our week stay but I just cannot leave this as it affected me deeply.

What I DON’T want is: An apology because that should have been given and done at the time. A voucher, a free weekend stay. No thank you, I really don’t

What I WOULD like is: That NO ONE would ever have to go through anything like that or feel like that Chris. You were so disrespectful, so rude, unapologetic and you felt like your position allowed you to do that to guests. Chris, maybe you should think of working on your customer relations, go for a customer service course or training. Up skill your self on that because YOU, Chris, YOU need it. No one is invincible Chris, not even General Managers

Respectfully Yours Alexis