AE
Alexis E
Active since Sep 2017
6
Reviews
0
Industries
Reviews
6 reviews48 months ago
Spar Tops Crawford Query
I sent a query to Spar Tops about a week ago. I received an email from Glenda Turpin on the 3rd of May 2022. I was advised that someone will contacted me within 3 working days. Glenda, we are now on the 7th working day and no call, email or anything. As a customer service advisor, shouldn’t you have done a follow up and find out whether I was contacted or not? Just asking Glenda. Hopefully I will get a response from someone now. Sad that consumers must use social media platforms to get the attention for something really simple that could have resolved within minutes. Customer Service Glenda!!
0 replies
56 months ago
The gentleman with the green, **** socks at Clicks - 21st of September 2021. What a nauseating experience
What an exciting day for me it was, 21st of September 2021. It was time for my second dose of the covid 19 vaccine. I work at Cavendish square mall and thought I’d pop into Clicks during my lunch. Did that. Was welcomed by the security at the door and I asked if I could do my vaccine there? She told me yes I can and that I need my ID and if I have my vaccine card that I got with my first covid 19 vaccine. She explained to me where I should go. I walked to the pharmacy and there was a lady before me, also for the covid vaccine. When it was my turn, I walked up to the counter and was assisted by this lovely lady who said that she just needed to check whether I can have it done there. Obviously I understood because rules are rules. She came back to me, took my clicks club card and my vaccination card and asked me a few questions with regards to my medical aid. I signed a document and she showed me where to go next. As I walked to the clinic side, inside clicks, there was a gentleman sitting on a chair and a lady standing up next to him. I stood at the line shown on the floor. He looked and me and I waited for him to maybe say something, he didn’t. I then said “good afternoon, not sure if I am at the right place but was told to come here for the covid vaccines.” He still doesn’t say anything and takes my card. Gives it to the lady standing up busy with something on a tablet. He mumbles something to her and then I walk back to the marking and stood there. The lady came up to me. I told her that if I cannot have it done there, it’s not an issue, I can definitely go somewhere else. She told me that I can definitely do it there and she asked me the necessary questions. Then it was my turn to have the covid injection. It was a few minutes before 13:00. The nurse says she actually wanted to go to the toilet but it’s ok. I am rushed to pull my arm open, she asks me two questions, one of which was “do you want the j&j or Pfizer”. I told her that the Phizer since that was my first dosage. Sat down, she did what she did and we were done. Told me to wait 15 minutes outside. Sat on a chair next to the lady that was in the queue with me. The gentleman who doesn’t know of greeting or any form or customer service, gets up and asks myself and the lady if we are ok? We JUST got there and he is suppose to monitor us. I did not reply to him because at that moment I couldn’t get myself to talk to someone of his calibre. The lady replied and said yes and he left. 15 minutes went by and no one was there to ask us whether we are ok. We both got up after my timer went off, looked for a staff member to ask if we can leave and they said yes. So after reading this, would you want to tell someone to get their vaccine at clicks Cavendish square? How would you feel if a staff member does not acknowledge you as a customer? Would you want to stay there? Would you want to go back? If he wasn’t in the mood to be there, he should have said, instead of treating people like ****. There are MILLIONS of people who are looking for jobs, give it to them if he doesn’t appreciate what he has. Give it to the security at the door. She can definitely teach him a thing or 10 about how to treat people. How does the nurse not check which vaccine I had for my first one if she asked me which one I want? How safe is that? What would happen if a Phizer was given and then a J&J. Very scary. My prayers are actually that I got the correct one EVEN though it was written that it’s Phizer. My first experience was OUT OF THIS WORLD. It was through Discovery at the virgin active. Yes, yes, I now, why didn’t I go back there for my second one? According to my knowledge, you could walk into any place that does covid 19 vaccines. It’s just very disappointing since we do this to protect ourselves, our loved ones, our country, our world. My second experience definitely left a bitter taste in my mouth, but who cares hey
0 replies
66 months ago
Concerned and Disappointed
On the afternoon of the 26th of October 2020, myself and my friend made our merry way in a taxify to the Peninsula All suite Hotel in Sea point. I was so very excited because not only was it my 4th time going but I was also introducing my friend to one of my most loved hotels that holds great memories. We got there and our taxify driver wanted to drop us at the main gate but I assured him he can go in and drop us at the door as I knew that was allowed. The car came to a stop, I got out first. Again, asked the gentleman who was doing the registration at the door whether we could just get our luggage out and then the driver would leave. He told me yes that’s fine. A tall man then approached us and made hand movements. He then said “come on come, move alone move along, get done.” I was so shocked and just tried to get the luggage out as the taxify driver also started getting nervous. As we walked to the table for the screening, I told the tall gentleman that he was very rude and that is not the way to speak to anyone. His response: “Rude, who was rude, I am the general manager of this hotel.” That took me totally aback because who cares whether you are the general manager Chris and does that give you the right to treat people the way you do. I then said to him that he is rude and that is no way to treat and welcome your guests who is coming to stay at YOUR hotel. Then he sarcastically continues talking to me saying “ok, hi how are you, how is your day.” I refused to entertain him at that point and asked him not to talk to me. I was so so disappointed, so very disappointed because never ever since my first stay at the Peninsula all suite hotel, have I ever been treated that way. I have always bragged so much about how welcoming it is and how my friends and family should definitely make a point of staying there. Well, Chris, Mr “I am the General Manager”, you not only changed my view of the hotel that you “represent” but you also made me think how you treat others. How you treat your family, friends, your staff? I decided to just make the most of our week stay but I just cannot leave this as it affected me deeply. What I DON’T want is: An apology because that should have been given and done at the time. A voucher, a free weekend stay. No thank you, I really don’t What I WOULD like is: That NO ONE would ever have to go through anything like that or feel like that Chris. You were so disrespectful, so rude, unapologetic and you felt like your position allowed you to do that to guests. Chris, maybe you should think of working on your customer relations, go for a customer service course or training. Up skill your self on that because YOU, Chris, YOU need it. No one is invincible Chris, not even General Managers Respectfully Yours Alexis
0 replies
78 months ago
Thank you Aileen
I called again on Thursday and was assisted by Aileen and the technician she called. The router installation was done the same day. Thank you so very much Aileen. You were God sent
0 replies
78 months ago
Vox Telecom useless service
So, today is the third week of waiting for a technician to call to set up a date to instal a router. My partner decided to get fiber and the only thing keeping him from enjoying this, is the delay in Vox telecom installing the router. He works Monday to Friday and has a cell phone policy so he cannot answer his cell phone unless his on a break. I phoned Vox telecom CPT, explained that to them and arranged for them to contact myself (gave them my cel number TWICE) to set up a date. Last week Friday was the 4th time I called. Was told that the technicians are having their year end function. I was then promised that Monday (yesterday the 25th of November 2019), I will get a call to set up a date for the installation. It’s Tuesday the 26th of November 2019 and I’m still waiting for a call. The three times I called, they gave the excuses of him not being available to answer BUT then would say “oh I see there is a note with your number to contact since he can’t”. I even sent an email to their help email address but to no avail. My dad is also looking to get fiber and I will definitely tell him NOT to go for Vox Telecom. Definitely one of the worst customer service I have ever experienced. By the way, I’m much calmer than what my partner is especially since he already paid one month for nothing
0 replies
105 months ago
Disgusting and frustrating experience
Recently I decided to change banks. The choice was the bank I used when I was still a university student. Because of my new choice of bank, today was an absolute nightmare. I thought my salary wasn't paid into my new account and after numerous visits to the Thibault square branch, they figured that it was my work place. I sent a very abrupt email to my salaries department and they were on it immediately. After less than 30 minutes, they realized that standard bank didn't FICA me as they were suppose to. My frustration was that I collected my card and the consultant that assisted me was so friendly that I thought all was well yet nothing was. I visited the branch on a second occasion for my confirmation of banking details for my HR department and still was told that my account is active and the only thing that was offline was the fingerprints Yesterday I went to the ATM to check my balance, it gave me an error message and I went into the branch. Went to the 'hellodesk' and was told AGAIN that my account is active. So today I went with a lot of anger and disappointment to figure out what the problem was. My account was blocked. I asked the consultant that served me (Nwabisa - or something to that effect) what I have to do? She checked my profile and called a manager (Nadeema Adjiet). The manager came and told her that if my ID and proof of address is not scanned, she cannot unblock it. I told the manager that I brought both when I collected my card. She simply walked away. The consultant then saw that my application form was not completed and the terms and conditions wasn't signed. So, my thing is, why block my account and not tell me about it? Why tell me yesterday that my account is active but it's not? Why give the fault to my work place when it was in actual fact Standard bank? If I was told about this, I would have gladly go to the branch to fix it. After completing and signing the docs that was missing, another manager came to unblock my account. They then assured me that my salaries department can now transfer my salary and it will reflect immediately. I go back to my work place and relay the message to my salaries department. They advise me that standard has my salary. I go back to standard bank and explain this to them and AGAIN they tell me it's with my salaries department. I speak to the manager (the one who walked away) and ask her what they are going to do to fix this? She gives me a bank statement and tells me to give it to my salaries department. I felt like giving up, closing this standard bank account and just letting it go but why? I sent my salaries department an apology for blaming them and they assured me that if anything gets rejected and they pick it up, they will contact me. 16:10 I received an SMS from standard bank saying that my salary is reflecting. A sigh of relief, I think, let me give them another chance. I go to the ATM to withdraw money and guess what? I couldn't because my ATM limits have not been set. I was so disappointed and I feel disgusted. I have spoken to the call centre on numerous occasions trying to set up my account details, SMS, email, etc and not once did they mention any block on my account. I really feel like I have made a very bad choice. I feel the way this was handled was disgusting and unprofessional. But this is probably just another complaint that will go unheard because I mean we are talking about one of SA's biggest banks right? So to the staff at Thibault square, well done on the service delivery. Well done on effective managers who walks away from customers instead of staying and fixing the problem. Well done on actually finding the time to read this and saying 'oh well, we don't need this customer anyway'. Well done. Let's hope that one day none of you will be in this situation So today(Saturday the 26th of August), I make my merry way AGAIN to Thibault square branch as my atm withdrawal limits were not set up. I speak to Nwabisa....AGAIN! She sets it up for me and says this "happiness". I ask her politely to check and see that everything is now fixed and I won't have to come back to the branch. She smiles and says that everything is fixed. I can now transact. At about 12:30 I go to clicks and when I paid, my card declines.....AGAIN. Phone the call centre and they tell me that my account has been blocked by collections and they will only be able to assist me the Monday. No apologies, nothing. Thanks Laura for spelling your name to me (call centre and sarcasm) I have had it and today I closed my account (28/08/2017) Should have checked the ratings before joining this bank
122 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (16.666666666666668%)
3 Star
1 (16.666666666666668%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)