Very bad after sales service

I bought a 3/4 bed last year Aug, and I have been complaining since the beginning about this bed making a noise, being very uncomfortable and the springs hurting my mom. I bought it from Chris who kept making empty promises, saying that they are not unreasonable and someone will get back to me. To this day no one has contacted me. It has been 9 months. Warranty was never explained to me on sale of the bed, and later Chris just said I bought a bed without Warranty. I have kept asking and following up and i am just being ignored. Messages are being received and read and not being answered. This is pathetic service. I have even asked to pay in more to get a better bed. No luck, no answer. Chris refused to give me the details of the factory. I had to do my own investigations to get the details of the factory. Tanya 0721942034