Complaint regarding Pension Fund Adjudicator, Ref: 2021/00077324

On the 17th of September 2021, I inquire about my annuity withdrawal to Metropolitan. On the 27th of September 2021, I received an email from Nkateko Banda, and she informed me I can only receive the annuity at 55 or its maturity date which is the 01 of November 2021. On the 3rd of November 2021, I did inquire with her about how to withdraw the funds, as she said its maturity is the 1st of November 2021. To my surprise she then told me she made a mistake, the maturity is in 2037. In the emails, she stated clearly. I urgently need the money. SARS is deducting R7915.28 from September until January and I need to use it for my kids. As I hoped that I will receive it in November 2021.

I'm requesting assistance, as it was never my fault that the agent did not check properly what was at stake with regard to my policy. However, my hope has risen as I'm faced with the current financial crisis. A waive must be done for me to cash it out, as the problem was on their side. On the 25th of November 2021, I received a letter from PFA with Ref: 2021/00077324, that my matter is with the pension adjudicator. Till today I haven't received any response from Pension Fund Adjudicator.