PF
Pension Fund Adjudicator
Unclaimed Business
Government & Ombudsman Services|1|2 Reviews (last 12 months)|This business does not respond to reviews
PF
Pension Fund Adjudicator
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Pension Fund Adjudicator
Pension Fund Adjudicator has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Pension Fund Adjudicator across 12 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
15 Aug 2025, 11:32
Questionable Standards
Double Standards. Protect the Fund and Employers not the Employee. They twist the rules to benefit the respondents not the applicant. No action taken against the respondent because they fixed the error after my complaint. They would not have fixed it had I not pointed it out!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
15 Aug 2025, 11:32
Questionable Standards
Double Standards. Protect the Fund and Employers not the Employee. They twist the rules to benefit the respondents not the applicant. No action taken against the respondent because they fixed the error after my complaint. They would not have fixed it had I not pointed it out!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 May 2025, 16:54
What do you actually do?
I am trying to understand the role and responsibilities of the Pension Fund Adjudicator, when they don't take action against an employer that deducts one amount from your salary and pays a lesser amount into your fund. Despite lodging a complaint and providing the payslips and detailed transaction records from the Sanlam Umbrella Provident Fund, nothing gets done against my previous employer.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
19 May 2025, 16:54
What do you actually do?
I am trying to understand the role and responsibilities of the Pension Fund Adjudicator, when they don't take action against an employer that deducts one amount from your salary and pays a lesser amount into your fund. Despite lodging a complaint and providing the payslips and detailed transaction records from the Sanlam Umbrella Provident Fund, nothing gets done against my previous employer.
0
Replies (0)AP
Annette P
1 reviews | Active since Jan 2020
12 Mar 2025, 17:39
Sterling Service!
After struggling for almost 3 years to have the provident fund I had with Sanlam for my deceased domestic worker, paid out to her beneficiaries, I contacted the Pension Funds Adjudicator. Tinyiko Shihundla made it happen within less than 3 months from the date the complaint was lodged. Sterling service!
Helpful (0)
|Replies (0)AP
Annette P
1 reviews | Active since Jan 2020
12 Mar 2025, 17:39
Sterling Service!
After struggling for almost 3 years to have the provident fund I had with Sanlam for my deceased domestic worker, paid out to her beneficiaries, I contacted the Pension Funds Adjudicator. Tinyiko Shihundla made it happen within less than 3 months from the date the complaint was lodged. Sterling service!
0
Replies (0)CM
Chulekazi M
1 reviews | Active since Jan 2020
22 Oct 2024, 10:41
Nompumelelo Sweetness Mbobosi
Hello Our case has been with PFA since April from a case that was lodged through sentinel retirement fund for our late mother who was working at Harmony gold mine her Id being 6812300890086 who passed away a year ago & was our primary giver Can our case please be attended to as we are suffering and have no financial assistance with my younger brother. Thank you.
Helpful (0)
|Replies (0)CM
Chulekazi M
1 reviews | Active since Jan 2020
22 Oct 2024, 10:41
Nompumelelo Sweetness Mbobosi
Hello Our case has been with PFA since April from a case that was lodged through sentinel retirement fund for our late mother who was working at Harmony gold mine her Id being 6812300890086 who passed away a year ago & was our primary giver Can our case please be attended to as we are suffering and have no financial assistance with my younger brother. Thank you.
0
Replies (0)PM
DS
Doret S
1 reviews | Active since Jan 2020
17 Oct 2023, 08:11
Pensions Fund Adjudicator (PFA)
I heard from someone at A..an G... that the Pensions Fund Adjudicators just made a ruling to not help me regarding my late husband's pension. A..an G... tried to fight for at least 50% but they refused. Who are these people that are playing with our lives. I am extremely upset, since they said they are not "entertaining this matter" anymore. If you take a case to PFA, just know you will be disappointed as they fight against you.
Helpful (0)
|Replies (0)DS
Doret S
1 reviews | Active since Jan 2020
17 Oct 2023, 08:11
Pensions Fund Adjudicator (PFA)
I heard from someone at A..an G... that the Pensions Fund Adjudicators just made a ruling to not help me regarding my late husband's pension. A..an G... tried to fight for at least 50% but they refused. Who are these people that are playing with our lives. I am extremely upset, since they said they are not "entertaining this matter" anymore. If you take a case to PFA, just know you will be disappointed as they fight against you.
0
Replies (0)GM
Gabisile M
1 reviews | Active since Jan 2020
4 Jul 2022, 19:13
Complaint regarding Pension Fund Adjudicator, Ref: 2021/00077324
On the 17th of September 2021, I inquire about my annuity withdrawal to Metropolitan. On the 27th of September 2021, I received an email from Nkateko Banda, and she informed me I can only receive the annuity at 55 or its maturity date which is the 01 of November 2021. On the 3rd of November 2021, I did inquire with her about how to withdraw the funds, as she said its maturity is the 1st of November 2021. To my surprise she then told me she made a mistake, the maturity is in 2037. In the emails, she stated clearly. I urgently need the money. SARS is deducting R7915.28 from September until January and I need to use it for my kids. As I hoped that I will receive it in November 2021. I'm requesting assistance, as it was never my fault that the agent did not check properly what was at stake with regard to my policy. However, my hope has risen as I'm faced with the current financial crisis. A waive must be done for me to cash it out, as the problem was on their side. On the 25th of November 2021, I received a letter from PFA with Ref: 2021/00077324, that my matter is with the pension adjudicator. Till today I haven't received any response from Pension Fund Adjudicator.
Helpful (0)
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Gabisile M
1 reviews | Active since Jan 2020
4 Jul 2022, 19:13
Complaint regarding Pension Fund Adjudicator, Ref: 2021/00077324
On the 17th of September 2021, I inquire about my annuity withdrawal to Metropolitan. On the 27th of September 2021, I received an email from Nkateko Banda, and she informed me I can only receive the annuity at 55 or its maturity date which is the 01 of November 2021. On the 3rd of November 2021, I did inquire with her about how to withdraw the funds, as she said its maturity is the 1st of November 2021. To my surprise she then told me she made a mistake, the maturity is in 2037. In the emails, she stated clearly. I urgently need the money. SARS is deducting R7915.28 from September until January and I need to use it for my kids. As I hoped that I will receive it in November 2021. I'm requesting assistance, as it was never my fault that the agent did not check properly what was at stake with regard to my policy. However, my hope has risen as I'm faced with the current financial crisis. A waive must be done for me to cash it out, as the problem was on their side. On the 25th of November 2021, I received a letter from PFA with Ref: 2021/00077324, that my matter is with the pension adjudicator. Till today I haven't received any response from Pension Fund Adjudicator.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Apr 2021, 10:06
Pension Adjudicator-AWOL
The Pension fund Adjudicator-AWOL 15//04/2021 Good Day, My name is Ursula Festus-Reid and I am assisting Ms Pauline Williams in claiming her pension from her previous employer, Continental Motors and Canopy in Brooklyn Koeberg, The Employer deducted Pension Funds from Ms Williams’ salary but did not pay it over the fund administrators, namely Mibco. Mibco was notified, investigated, and the case was handed over to The Pension Fund Adjudicator. The case was handed to Sandile Mathetwa who confirmed by e-mail that he was tasked with managing the case and promised to keep us up to date. The Employer was given a deadline to respond which was 18 March 2021. This did not happen and it appears that this is not being followed through and Ms Williams will never get her pension money from Continental Motors and Canopy and the Employer will not be criminally charged. I e-mailed Mibco(bargaining council) and Mifco( Motor Industry Fund Administrators) in the hope that they could assist, but they say that it is the mandate of the Pension Adjudicator to resolve this issue. Ms Williams is one of many employees that is affected by this company’s criminal deed. The case was given a reference. Reference: WC\00071986\2020 ). This case was handed over to the Pensions adjudicator in November 2020. This was confirmed by an email that was sent by Sandila Mathewta who informed me that the case was assigned to him. Unfortunately Pauline or I have not been able to successfully contact Sandile as he is either out of the office or at times nobody answers the phone at the office. Whilst I can understand that during the period of Covid office staff works from home , but there should be nothing stopping them from answering e-mails. The last time I could speak to a Colleague that happened to be at the office was two weeks ago. The feedback was that the Employer was supposed to respond to Sandile on 18 March 2021. However, according to the case, details did not comply. Please let me know what the next step in this procedure should be and who I should contact at the Pensions Adjudicator's office that could give some answers, Regards Ursula
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Apr 2021, 10:06
Pension Adjudicator-AWOL
The Pension fund Adjudicator-AWOL 15//04/2021 Good Day, My name is Ursula Festus-Reid and I am assisting Ms Pauline Williams in claiming her pension from her previous employer, Continental Motors and Canopy in Brooklyn Koeberg, The Employer deducted Pension Funds from Ms Williams’ salary but did not pay it over the fund administrators, namely Mibco. Mibco was notified, investigated, and the case was handed over to The Pension Fund Adjudicator. The case was handed to Sandile Mathetwa who confirmed by e-mail that he was tasked with managing the case and promised to keep us up to date. The Employer was given a deadline to respond which was 18 March 2021. This did not happen and it appears that this is not being followed through and Ms Williams will never get her pension money from Continental Motors and Canopy and the Employer will not be criminally charged. I e-mailed Mibco(bargaining council) and Mifco( Motor Industry Fund Administrators) in the hope that they could assist, but they say that it is the mandate of the Pension Adjudicator to resolve this issue. Ms Williams is one of many employees that is affected by this company’s criminal deed. The case was given a reference. Reference: WC\00071986\2020 ). This case was handed over to the Pensions adjudicator in November 2020. This was confirmed by an email that was sent by Sandila Mathewta who informed me that the case was assigned to him. Unfortunately Pauline or I have not been able to successfully contact Sandile as he is either out of the office or at times nobody answers the phone at the office. Whilst I can understand that during the period of Covid office staff works from home , but there should be nothing stopping them from answering e-mails. The last time I could speak to a Colleague that happened to be at the office was two weeks ago. The feedback was that the Employer was supposed to respond to Sandile on 18 March 2021. However, according to the case, details did not comply. Please let me know what the next step in this procedure should be and who I should contact at the Pensions Adjudicator's office that could give some answers, Regards Ursula
0
Replies (0)