GM
Gabisile M
Active since Nov 2021
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Poor service from Prestige Account for Untraceable transaction
My name is Bonisile N Gabisile Manamela. I made a transaction of R5500 to my FNB account 63045612545 from my Prestige Account 10214295255, and it was in immediate payment on the 27th of January 2025.The money has not gone into my FNB account yet. I was debit from the account. I've made inquiries with Standard Bank, and i was told that my request was unsuccessful. With no detailed explained or documentation supporting the response. Kindly check for me what is going on.
56 replies
18 months ago
Transfer of Annuity from Old Mutual to Metropolitan
My name is Bonisile Nkongiphile Gabisile Manamela, ID 8208130668081. On the 18th of June 2024, I requested a financial adviser Patience Mahlangu to transfer the two annuities I have with Old Mutual to my existing annuity policy #4268153042 amounting to R18728.00. Once consolidated an amount of R500 must be debited every month against the consolidated policy. I never received any good service from Patience, till today nothing has been done, all necessary documentation has been submitted, including Section 14 forms and proof of payment from Old Mutual. I have to always call to check on the status of my request and she tells me I must call Old Mutual and find out. A lady by the name of Matlhodi Malaka intervenes. Now they are both not responding to me. My request is to consolidate policy #4268153042 amounting to R18728.00 with Old Mutual R 102,263.73. to one annuity and debit R500 every month towards the consolidated policy. Now Patience has opened up a new Future Builder, which is what I don’t want. I can’t even claim on two pots. The two ladies are now ignoring me. On 16th of October i received an sms that the policy #4270388065 has been assigned to Tarryn Africa. Till date nothing no response has been received. For the past five months i'm fighting one thing, i would never recommend Metropolitan to anyone. I have all the communication between Old Mutual and Metropolitan. Ho
53 replies
19 months ago
Poor service, and dishonest
I made an online order with order# MAK7671045. I mistakenly choose a incorrect pickup point of Durban Springfield, instead of Alberton Johannesburg. The mistake was discovered after payment was made. I've been calling for the past two for assistance. Some say the order will be cancelled and be refunded, later a lady promised to reroute the order to Alberton. Sunday I received an SMS that the order has been collected. Which was not by me.
53 replies
19 months ago
Delay of Transfer of Annuity to Another Service Provider
Four months ago i've been fighting with Old Mutual regarding the transfer of my Retirement Annuity to Metropolitan. On the 19th of August Old Mutual consultant Saafieyah Beeton, was questioning the name of the fund that i was transferring to. The were several communications with Old Mutual and Metropolitan consultants Till today the funds hasn't been transferred yet I'm even thinking of taking the matter to Ombudsman of long term insurance.
0 replies
22 months ago
Unable to assist on urgent matters.
On the 18th of June 2024 at 10:53, an email was sent to Old Mutual requesting to transfer two annuities that i requested to transfer to Metropolitan. The transfer forms were attached with the email. Till today i haven't received response from them. The reason for transferring is poor service i received from the financial advicer who never returned any of my emails.
53 replies
28 months ago
Unauthorised debit order
My name is BNG Manamela, ID 8208130668081. I called the bank and I was never assisted regarding the matter. When checking my debicheck nothing is authorised under outsurance An amount of R2795.53 was debited from my Standard Bank account. I do not own a car with that registration number, I believe between my bank and Outsurance there was a *****ulent translation that took place. The policy must be canceled immediately and be reimbursed.
258 replies
28 months ago
Unauthorized Car Insurance Debit Order
My name is BNG Manamela, ID 8208130668081. I called this morning and I was told that a car insurance with registration BT67ZZ GP is insured under my name. An amount of R2795.53 was debited from my Standard Bank account for policy number OT101793086. I do not own a car with that registration number, I believe between my bank and Outsurance there was a *****ulent translation that took place. The policy must be canceled immediately and be reimbursed.
258 replies
35 months ago
Complain Regarding Funeral Policies
My name is Bonisile Nkosingiphile Gabisile Manamela ID number 8208130668081. I currently have three funeral covers mentioned below with Old Mutual. 69207N002844066 69345SB20968244 69207N111017695 These policies were once debited twice on the 16th of January 2023, and till today no debit order has materialized. I made inquiries with them on the 12th of May 2023, regarding this and till today no response has been received from them. I’ve been a policyholder for these policies for years. Wouldn’t want any of them to elapse, as funerals for the family are expensive. No form of communication was received regarding these policies since the preferred communication I choose was email.
53 replies
37 months ago
Dispute for double on Vitality, from life cove and medical aid
My name is BNG Manamela, ID 8208130668081. I would like to dispute the above-mentioned life policy and request it to be canceled with immediate effect. When I took the life cover it had a vitality program with it, currently, vitality is being debited twice, on the life cover as well as on the medical aid. I’ve been disputing this for the past two months, and have not been assisted. I‘m requesting to cancel the policy and be refunded all that was debited. If it’s not canceled I will stop it from my bank. Response from discovery. They are busy reaping my money with no refund from the double debit for Vitality.
0 replies
39 months ago
Vitality premium debited twice.
Good Day, My name is BNG Manamela, ID 8208130668081. I would to inquire about the vitality premium that was debited twice, from my salary with the medical, and bank account with the life cover. I called the call center and spoke to Anele, and he told me that he can't see my premium. The system only shows the total amount received by discovery from the employer. I was surprised because even if the total amount has been received, each member has an identification number or membership number. After I called again I was taken from pillar to post with no assistance. I would like to request a refund since I was debited twice.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)