Active since May 2016
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13 reviews23 months ago
Sending flowers,is a good way to show how much you care-especially if you are far away from the person.
Adri was overwhelmed to receive her beautiful flowers when she arrived home after the funeral of her dear daughter. Words are not always enough to convey the sudden loss of a daughter. The delivery time by Net Florist was perfect, just when she got back home after the funeral which was a long way from her home.
0 replies
29 months ago
Replacement of faulty vacuum cleaner-Your request (CF - RRN-7MQ9A-W9GJ - Bennett Read Tough 12 Wet-Dry-Blow Vacuum Cleaner) has been updated.
I purchased a Bennet Read vacuum cleaner for our rental flat in March 2023. In October our Tennant informed me that the machine was not working properly and it was making a weird sound. I logged a call and requested a replacement. Takelot collected the vacuum cleaner on 31 October 2023. I received emails on 7,11, November apologizing for the delay in the delivery of the machine. On 16 November I was getting concerned and tracked the waybill which indicated that the vacuum cleaner was delivered and my issue has been concluded. I sent a WhatsApp to the Tennant who informed me that she did not receive it. I then followed up with the courier and I was informed that that waybill does not belong to me but another person with a different phone number. Yesterday I succeeded in contacting Takelot telephonically and was assisted by a lady called Bernie who promised she would follow up and would send me an email as soon as she have some answers. I am still waiting for that email. I would prefer to have a full refund and not buy appliances from Takelot ever again. What should have been a simple replacement for an item that cost R1035.00 has become very stressful and shows the incompetence of Takelot when it comes to after-service. ubair.C (takealot.com) Nov 11, 2023, 13:34 GMT+2 Good day Ursula, Thank you for being so patient and I apologize for the inconvenience caused. I have reached out to the Warehouse regarding the status of your item and the reason for the delay. I'll make sure to follow up with you as soon as I have feedback. If you need any more information or assistance, please do not hesitate to let us know. Kind Regards, Zubair.C
0 replies
43 months ago
FNB knowingly allows fraudulent transaction
This payment was reported as a fraud on Fri 23sep22 The transaction and the card were canceled. Upon collecting my new card at the Northgate branch, I was again assured that this transaction was fraudulent and was blocked. Nevertheless, this transaction was acted upon and the R566.37 was paid from my account to Amazon Marketplace on 27sep22 This was done without further notification either by SMS or e-mail from FNB. This transaction was never authorized. The transaction with which this is linked ie R3400 to take lot never gave any indication that a 3'rd party was involved and would levy a significant additional fee. Had I been informed of this I would not have proceeded with the purchase from Takelot. I view the giving of my banking details by Takelot to this invisible third party as a gross infringement of my personal privacy. I believe this to be against the law in RSA. Regards Dr. PJ Reid 5 Attachments • Scanned by Gmail
133 replies
43 months ago
Excellent Customer Service
Our Samsung washing machine after 11 years, was so to speak giving up the ghost, or so we thought. My husband and I were sure that this was the machine's end of life. However, in light of my previous dealings with Mark at the Parkhurst shop, I persuaded my husband to have an assessment done and see if it could be repaired. Mark was more than eager and said he would collect and asses at no charge.I received a quote a day later and received my repaired washing machine two days later. This was surely the best customer service I received ever. Thank you Mark for excellent customer service.Ursula & Peter from Parkhurst
0 replies
43 months ago
Takelot participating in Fraud with Amazonmarketplace?
Does Take alot allow Amazonmktplace access to the customer's banking details without authorization? My husband bought batteries from Takelot on 23 September online. This transaction was authorized by my husband on the FNB App on his laptop. Shortly after that, another invoice came through on my husband's Fnb statement from Amznmkt Place for an amount of R566.37 which he did not recognize, and claims that he did not do any transactions with this service provider. He immediately phoned the bank who then insisted that this card should be canceled immediately. Fnb said they would investigate these charges . The charges seem to be still pending to date. Should the bank respond and prove that Takelot allows a third party to debit a credit card that was entrusted to them, this would amount to fraud. After all our dealings with Takelot, my husband would be forced to sever all future dealings with Takelot. I hope to see an urgent response from Takelot.Ursula Festus Reid on behalf of my husband Peter Reid
0 replies
59 months ago
This defect item was delivered on 6 May ,a month later it was still not replaced. Takelot refuse to take responsibility and the process to resolve this issue by Defy has been slow and unacceptable.
efy - 5kg Autodryer - White Order Delivered 2021-05-06 Return Requested 2021-05-15 Reason For Return The product is defective or damaged Quantity 1 Preferred Action Replace this item Comments Good Day,(Order Number: 87090301 I purchased a Tumble dryer and was delivered at 28 West Lodges on 6 May 2021. Due to a heavy work schedule, our Tenant only opened the package today 15 May 2021. According to the photo and message she sent, it appears to be a manufacturing default. I would appreciate it if you could arrange for collection of the faulty item and a replacement thereof. Thank you Ursula Festus-Reid (Order Number: 87090301) Return Method Collect My AccountOrder HistoryHelpDownload Mobile App
53 replies
61 months ago
Pension Adjudicator-AWOL
The Pension fund Adjudicator-AWOL 15//04/2021 Good Day, My name is Ursula Festus-Reid and I am assisting Ms Pauline Williams in claiming her pension from her previous employer, Continental Motors and Canopy in Brooklyn Koeberg, The Employer deducted Pension Funds from Ms Williams’ salary but did not pay it over the fund administrators, namely Mibco. Mibco was notified, investigated, and the case was handed over to The Pension Fund Adjudicator. The case was handed to Sandile Mathetwa who confirmed by e-mail that he was tasked with managing the case and promised to keep us up to date. The Employer was given a deadline to respond which was 18 March 2021. This did not happen and it appears that this is not being followed through and Ms Williams will never get her pension money from Continental Motors and Canopy and the Employer will not be criminally charged. I e-mailed Mibco(bargaining council) and Mifco( Motor Industry Fund Administrators) in the hope that they could assist, but they say that it is the mandate of the Pension Adjudicator to resolve this issue. Ms Williams is one of many employees that is affected by this company’s criminal deed. The case was given a reference. Reference: WC\00071986\2020 ). This case was handed over to the Pensions adjudicator in November 2020. This was confirmed by an email that was sent by Sandila Mathewta who informed me that the case was assigned to him. Unfortunately Pauline or I have not been able to successfully contact Sandile as he is either out of the office or at times nobody answers the phone at the office. Whilst I can understand that during the period of Covid office staff works from home , but there should be nothing stopping them from answering e-mails. The last time I could speak to a Colleague that happened to be at the office was two weeks ago. The feedback was that the Employer was supposed to respond to Sandile on 18 March 2021. However, according to the case, details did not comply. Please let me know what the next step in this procedure should be and who I should contact at the Pensions Adjudicator's office that could give some answers, Regards Ursula
0 replies
62 months ago
Verimark (Genesisi Cyclone vacuum cleaner-Defective
Good Day, I bought this Verimark vacuum cleaner (Genises Cyclone) in August 2020 from Take lot. Unfortunately, it falls out of the 6-month warranty as indicated by Take a lot (by 2 months). The reason why I delayed in logging the call was that I thought the cutting out would eventually phase out, which was not the case and it just got worse. The Supplier should take action if an item that they sold is defective and not rely on a warranty to escape accountability. This is the e-mail I sent to Takelot requesting a replacement or a refund. I was convinced by all the good reviews on this item that it was the best buy. The first issue was that it cut out after 15 minutes of vacuuming and I had to wait for at least 15 minutes for the vacuum cleaner to restart. After I googled it, it appears that was just overheating and this is normal. However, as time went on it cuts out more frequently. The second issue is even if I clean the machine regularly the head does not have the sucking power to suck up the dirt from a carpet. Without the head, it seems to have all the suction power. There is an obvious manufacturing fault . I am not happy with this vacuum cleaner and would like to have it replaced. The vacuum cleaner has not been damaged in any way and the appearance is still the same as when I received it. Your earliest response would be appreciated. Alternatively, please recommend a better vacuum cleaner for me to purchase and refund me for the existing one. Your earliest response would be appreciated. I am sure that I am not the only customer complaining about the machine cutting out because of overheating. This is obviously a manufacturing fault and all these vacuum cleaners should be recalled. Alternatively, the supplier should offer to repair it. This is such bad service and a complete disregard for the customer. Here are other reviews. Louise 12 March 2020 The moment the warranty period was over the wheels literally came off! The machine is now completely useless to me as the brush head keeps getting stuck because of the one small wheel that keeps falling off. I am now stuck with a white elephant as it cannot be repaired or replaced age 22 of 41 Phindiwe 23 December 2019 smells like it's burning as a result I scared to use it D QUALITY pipes and attachments! We had the vacuum for under 6 months when we had to start taping the pipes and also the wheels were falling apart. After we have been to Verimark to complain, they told us that ONLY the motor was under guarantee and not the attachments!! I just left before I lost my temper. My wife decided to stay behind and actually bought new pipes which seem to be better quality, now I know how they make their money!!! Stay away, unless you want to renew every 6 months!!! Simone 28 November 2019 Got this in August 2019 and its already stopped working properly. Empty the filter regularly and it just doesn't have enough suction power to clean. Very disappointed. 24 November 2019 bought mine in January. gets used once a week in one carpet, and it just stopped working. second time this happens to me. purchased a new one because the other one was old (or so I thought - 2 years) turns out, this is what the cyclovac does after reading numerous reviews. Shi 14 December 2019 Wheels came off in the first week. The pipe came out the machine attachment. Fills quickly, have to clean it constantly. And just died after the 6 month warranty. Very disappointing for a genesis product. Not worth the money. he moment the warranty period was over the wheels literally came off! The machine is now completely useless to me as the brush head keeps getting stuck because of the one small wheel that keeps falling off. I am now stuck with a white elephant as it cannot be repaired or replaced James 23 March 2020 Absolute rubbish. This product barely made 6 months. It would overheat within a minute and shut itself off, and only restart 10 minutes later again. For another minute Winnie 7 June 2020 Very annoying machine, after cleaning two bedrooms you need to clean it and allow it to rest. It packed up after using it for 4 days. Have sent it back to Verimark. This is a decision I regret deeply
0 replies
64 months ago
My SA Digital Villages experience-Very poor
I Logged a call via the support e-mail to support@sadv.co.za at 11 am this morning and received an email with a reference and that my call was attended to .After that I received more emails that my request was attended to. My Tennant who is from the UK and working from our house did not have access to the internet since then. I called -011-397700 the customer support on which an automated answering machine informed me that I was no 18 in the queue and the estimated waiting time is 30 minutes, I received this response at @11:12am I cannot believe the poor service! To take a day to fix the system and without proper communication. This is the e-mail I received... Thank you for reaching out to SADV! Your request 1000274764 is currently being evaluated by our team and you will receive communication shortly. With SADV Fibre the whole family can watch, listen, browse, play and chat – online. Share the same fast connection around your home – connecting everyone and everything at the speed of life. With truly fast Internet, the possibilities are limitless.
61 replies
66 months ago
Inhumane treatment and bad service at Mowbray Maternity Hospital
How is it that nobody responds to these mothers that are having such horrific experiences? I think we should take it to Carte Blanch or Fixit so that the problem can be investigated and these issues resolved. This is clearly not in line with our Constitution...
0 replies
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5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
10 (76.92307692307692%)