Pension Adjudicator-AWOL

The Pension fund Adjudicator-AWOL 15//04/2021

Good Day, My name is Ursula Festus-Reid and I am assisting Ms Pauline Williams in claiming her pension from her previous employer, Continental Motors and Canopy in Brooklyn Koeberg, The Employer deducted Pension Funds from Ms Williams’ salary but did not pay it over the fund administrators, namely Mibco. Mibco was notified, investigated, and the case was handed over to The Pension Fund Adjudicator. The case was handed to Sandile Mathetwa who confirmed by e-mail that he was tasked with managing the case and promised to keep us up to date. The Employer was given a deadline to respond which was 18 March 2021. This did not happen and it appears that this is not being followed through and Ms Williams will never get her pension money from Continental Motors and Canopy and the Employer will not be criminally charged. I e-mailed Mibco(bargaining council) and Mifco( Motor Industry Fund Administrators) in the hope that they could assist, but they say that it is the mandate of the Pension Adjudicator to resolve this issue. Ms Williams is one of many employees that is affected by this company’s criminal deed.

The case was given a reference. Reference: WC\00071986\2020 ). This case was handed over to the Pensions adjudicator in November 2020. This was confirmed by an email that was sent by Sandila Mathewta who informed me that the case was assigned to him. Unfortunately Pauline or I have not been able to successfully contact Sandile as he is either out of the office or at times nobody answers the phone at the office. Whilst I can understand that during the period of Covid office staff works from home , but there should be nothing stopping them from answering e-mails. The last time I could speak to a Colleague that happened to be at the office was two weeks ago. The feedback was that the Employer was supposed to respond to Sandile on 18 March 2021. However, according to the case, details did not comply. Please let me know what the next step in this procedure should be and who I should contact at the Pensions Adjudicator's office that could give some answers, Regards Ursula