Poor service

I visited the Menlyn Penta Group Service centre, I am beyond frustrated with the level of incompetence and poor attitude at this service centre. ​On 27 February, I brought my vehicle in for a service. At 11:00, I was told by Quinton that my car was out of its service plan. I corrected this immediately, as my contract covers me up to 60,000km—a fact already confirmed by the advisor who took the booking. Despite this, I was made to collect my vehicle without the work being done. An hour later, after I sent my contract to Quinton, he admitted they "should have checked with Innovation." ​I gave them a second chance and rebooked for 6 March. Upon arrival, I was met with extreme rudeness from Violet. She again claimed the vehicle was out of plan and demanded cash. When I explained this had already been cleared up, she responded with visible frustration and kept rolling her eyes at me. I eventually had to escalate to a manager just to be told they are "willing to help." ​This is a paid service, not a favor. I have wasted time and petrol over two separate days due to a lack of internal communication and basic professionalism. I will not be using this service centre again.