Suzuki Montana Penta Motor Group

The sales person I dealt with was very dishonest... I was referred to Suzuki Montana to a sales person by the name Mpumelelo Zulu . I am disappointed and upset because of his despondence and dishonesty, what do you mean it's okay to offer subpar service and lie to score a deal ? Sales should not only be about numbers , as clients we are people making a long term financial commitment...

I was initially referred to Mr Zulu, who assisted with structuring the deal according to my requirements. After making the necessary submissions to my banker, Mr Zulu became unreachable. I attempted to contact him several times throughout the afternoon, as well as the person who referred me to him, but received no feedback.

After multiple attempts to obtain an update, Mr Zulu eventually responded at 17:08, informing me that the vehicle I purchased had been “taken to the wrong place.” Earlier today, it was only when I asked whether delivery could be arranged for tomorrow that he mentioned he was waiting for the vehicle to arrive as it was in transit.

I do not understand why this information was not communicated earlier, particularly on Thursday when the person who referred me to him had confirmed whether he could assist with this deal. The lack of transparency and communication is concerning and reflects poorly on the service I have received.

Furthermore, I do not understand why it has been my responsibility to follow up on delivery arrangements when I have completed everything that was required of me as the buyer. Mr Zulu’s communication was been very poor, and I am not satisfied with the level of service provided.

I wrote a complaint to the manager who was honest concerning the situation, this I appreciated because what initially upset me was his dishonesty ,which led to my time being wasted as he kept spinning senseless stories undermining my intelligence. I do not understand why lying to a customer who is spending money in the direction of the dealership you work for is okay.

Lastly this has led me to question the type of staff hired at this dealership. It is unfortunate that lying is almost standard practice in sales. It's wrong and repulsive.