Pepper Club Luxury Hotel & Spa
1.4|12 reviews
EF
El-dez Fortuin
1 reviews | Active since Member
18 Jun 2023, 14:55
Pathetic Customer Service at Copa Restaurant -Pepper Club Hotel
The F&B manager named Wihan Riekert, wanted to charge us for 8 people but only 6 people had lunch. He showed me a quote that was sent to me, and it clearly stated 6 people. When I questioned it, after a whole argument, he told us that he’ll take off the extra 2 but we are not allowed back to the establishment, very powerful words from a F&B manager! So much for customer service!
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Replies (53)Pepper Club Luxury Hotel & Spa's replyOfficial
19 Jun 2023, 10:39Good day,
We value your feedback and understand that our GM, Efi Ella, was in contact with you regarding this matter.
Thank you again for joining us for lunch, we hope that you enjoyed the food and the ambience of the music.
Kindest regards,
Keri Lee Fletcher
We value your feedback and understand that our GM, Efi Ella, was in contact with you regarding this matter.
Thank you again for joining us for lunch, we hope that you enjoyed the food and the ambience of the music.
Kindest regards,
Keri Lee Fletcher
Best regards,
Pepper Club Luxury Hotel & Spa's reply19 Jun 2023, 10:39
Official
Good day,
We value your feedback and understand that our GM, Efi Ella, was in contact with you regarding this matter.
Thank you again for joining us for lunch, we hope that you enjoyed the food and the ambience of the music.
Kindest regards,
Keri Lee Fletcher
We value your feedback and understand that our GM, Efi Ella, was in contact with you regarding this matter.
Thank you again for joining us for lunch, we hope that you enjoyed the food and the ambience of the music.
Kindest regards,
Keri Lee Fletcher
Best regards,