Upgrading your car

I have just completed an upgrade on my private vehicle. It started with combing the web for cars for weeks and phoning contacts to keep their eyes open for possible deals at affordable prices. Had some dealers come and show us the cars we found as possibilities. Nothing seem to work-out between the trade price and upgrade price and our cash available to make up the price of cars we were looking at. We even advertised our car on Gumtree and Marketplace to see if we could get more for our car. It seemed an impossible task until I phoned for a car advertised by Perdeberg Motors Malmesbury. Their Sales Consultant, Wendy Shenck, advised me that the car was sold but said she would love to assist us with our upgrade. She asked us what car we are really interested in and I told her a Honda HRV 1.8 Elegance. She was happy to inform me that she was collecting one in Kraaifontein that afternoon and would come and show us. True to her word she rocked up and the car was just what we wanted. To make it affordable she dropped the SP and included the “on the road fee” in the final price. She pointed out what she knew were items needing attention and said the car would be checked-out by their workshop and paint shop. On the trade-in she noted all the details of our car and took photos and said she would confirm the trade-in offer the next day which she did. Her price was Rk10 more than other trade prices, but we did a private sale to obtain maximum for the cash shortfall. The deal was done, and the contract was signed. The car was delivered at the end of the week and we were very happy with our purchase. However, the two stone chips on the bonnet was a problem to me and I tried to fix them with touch-up paint received with the car. I messed up with the buffing of the area leaving a small dull circle on the bonnet. I phoned Wendy after the weekend and explained the situation to her asking for assistance to solve the problem. I sent her a pic and she said she will get a price to repair or respray the whole bonnet. Within an hour she phoned me to say the bonnet had to be resprayed at a cost of Rk2. My heart sunk but then she said she had approached her Manager and explained the situation to him, the good news was he told her that they would cover the respray as part of their service to a new customer supporting them. They will deliver a courtesy car and collect my Honda for a few days and hopefully redeliver by the weekend. I am so impressed with their care and service that I must share this with prospect car buyers. Well done Wendy and Perdeberg Motors