Bad customer service and unable to complete order

Extremely poor customer service. The sales staff make promises that are clearly not true, advertising products that they don’t even have in stock. This is completely unacceptable and very unprofessional. I requested a refund and was told I have to wait, which is equally frustrating. The level of service is absolutely pathetic – they would be better off closing down if this is how they treat customers. Just a bunch of *********** people. One week later still no refund even though I had been promised. They don’t even comply with their own policies!