PJ
Pratna J
Active since Jan 2017
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
Bad customer service and unable to complete order
Extremely poor customer service. The sales staff make promises that are clearly not true, advertising products that they don’t even have in stock. This is completely unacceptable and very unprofessional. I requested a refund and was told I have to wait, which is equally frustrating. The level of service is absolutely pathetic – they would be better off closing down if this is how they treat customers. Just a bunch of *********** people. One week later still no refund even though I had been promised. They don’t even comply with their own policies!
0 replies
93 months ago
Incompetent staff
2 months ago I had taken dstv price lock package On compact. I was told that I will be pay R549pm which will go out as a debt order. However to continue the application process I needed to send through the supporting documentation which also included a bank statement with my name address and account number. Only 2 find out end of July 2018 that my dstv is cut and my account isn’t paid due to an incompetent staff member who captured my banking details incorrectly. Every 5days I need to contact dstv explaining to that what has happened and to have them reconnect me. I will not be held accountable for their wrong actions! They was supposed to ensure they captured all information correctly. I will not pay anything nor will I pay reconnection fee. My credit score is currently being affected by this incompetent bull ****. If this is going to continue I will cancel my subscription due to the utter bull****.
159 replies
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1 Star
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