Shockingly poor service

I had marbelite done a little more than a year ago and has subsequently noticed a crack in the marbelite. I contacted Natasha from Perfect Projects whom requested that I send a picture of the crack which I did and she has been ignoring me ever since. This is the type of service that I as a customer has to endure. Absolutely shocking ! They are very quick to take your money but when it comes to aftersales service they are non existent !!