Very Unprofessional staff

My daughter booked a spa pedicure with gel polish with a soak off for the both of us.The service I received from the beginning was the worst and if I could give them a zero rating I would. 1st they forgot that I was waiting for the appointment that I made prior, I approached the receptionist and was told I will be seen to, she then requested I have my soak off done while I sit at the front as they took a walk in customer, while I had an appointment. I was treated very poorly and I had, had pedicures at other salons and this was the worst. No apologises for their bad service. Mind you they even asked me to move to another seat after waiting for 45 minutes for my pedi, because another walking person with her friends wanted to sit together. It was the worst experience ever, very unprofessional, staff not apologetic.