Fisrt Ascent - Defetcive Logo's & Poor Customer Service

I am an avid supporter of First Ascent apparel and cycling gear, in fact I have in excess over 37 items of this brand due to the quality of the product. Just before the Covid-19 Lockdown I contacted Performance Brands c/o First Ascent via. email to inform them that the printed "First Ascent" logos appear to be peeling off the garment on a number of my apparel items. The First Ascent's customer service reverted via. email to question how I wash the apparel , what type of washing liquid we utilise, whether a warm or cold wash, eventually after a full screening process I was requested to post the garments at my cost to performance brands for assessment. I was informed by the First Ascent Customer Services lady that they would repair logos on the defective apparel once they re-open after the lockdown. I since tried contacting the Customer Services lady I previously dealt with a week ago, disappointing to state that after 3 emails and 3 calls, it was impossible to get hold of her, eventually I got through to the receptionist at Performance Brands and explained to her my disappointment. The Receptionist promised to get hold of the respective First Ascent Customer Services Lady to return my calls by COB that day, or she will revert with feedback to me. By COB that day, the polite receptionist did call me back to inform that she was unable to contact the respective lady but has since forwarded her an email to contact me. The First Ascent lady did eventually return my call later that day, only to inform that she is extremely busy, and that her Boss had instructed them to only focus on their winter production, and not to do any repairs on defective apparel. I was really taken aback that a prominent company such as Performance brands would rather concentrate on production than their customers satisfaction, which will guarantee return sales. When one purchases a high end brand such as “First Ascent” you don’t expect to have defects on a premium garment, and if the company can acknowledge the problem and rectify timeously, it will ensure customer satisfaction with repeat sales. At current I am a disappointed customer to state the least, especially for the service I had received to date, and can only hope that Performance Brands will take complaint seriously, noting that there could also be other customers that have experienced similar service.