PB
Performance Brands
Unclaimed Business
PB
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
1 Sept 2023, 08:05
Terrible Service And Product
I bought 2 pairs of First Ascent long-stretch pants at the beginning of this year. After 3 months the back of the paints were completely worn out. I work in Africa on contract and the day I landed back in SA I took the pants back to Somerset Warehouse/OutdoorWarehouse where I bought it. This was 6 months after I bought it. Both came back a month later and said they won't repair it. I got a hold of someone at Performance Brand - Bradley. He asked me to send the pants to him directly to asses both of them. This is what he said. We appreciate your contact regarding the pants. Our team has thoroughly assessed the situation and deliberated on three distinct perspectives. Regrettably, we have concluded that we cannot proceed with a replacement for the pants. This decision stems from our categorization of the matter as resulting from general wear and tear. Nonetheless, we would like to extend an alternative solution. We are prepared to provide you with a voucher worth R250. This voucher could be used to help mitigate the courier charges, and upon your acceptance, we will promptly return the pants to you. He admits it is their mistake by saying it is wear and tear. So I paid R1300 per pair. It has never been in a washing machine and has only been hand washed, with cold water. Why can’t they give my money back? What should I do with R250? The cost to get it to him and drive up and down to fetch the pants and drop them off was more than that. I bought in April other pair, a different color and still in perfect condition. Then in July, I bought 2 more that are stretched. It is only the 2 stretch gray ones that gave problems. I told Bradley that he could keep his R250 to improve the product. This is terrible client service.
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Anonymous
1 reviews | Active since Jan 2020
1 Sept 2023, 08:05
Terrible Service And Product
I bought 2 pairs of First Ascent long-stretch pants at the beginning of this year. After 3 months the back of the paints were completely worn out. I work in Africa on contract and the day I landed back in SA I took the pants back to Somerset Warehouse/OutdoorWarehouse where I bought it. This was 6 months after I bought it. Both came back a month later and said they won't repair it. I got a hold of someone at Performance Brand - Bradley. He asked me to send the pants to him directly to asses both of them. This is what he said. We appreciate your contact regarding the pants. Our team has thoroughly assessed the situation and deliberated on three distinct perspectives. Regrettably, we have concluded that we cannot proceed with a replacement for the pants. This decision stems from our categorization of the matter as resulting from general wear and tear. Nonetheless, we would like to extend an alternative solution. We are prepared to provide you with a voucher worth R250. This voucher could be used to help mitigate the courier charges, and upon your acceptance, we will promptly return the pants to you. He admits it is their mistake by saying it is wear and tear. So I paid R1300 per pair. It has never been in a washing machine and has only been hand washed, with cold water. Why can’t they give my money back? What should I do with R250? The cost to get it to him and drive up and down to fetch the pants and drop them off was more than that. I bought in April other pair, a different color and still in perfect condition. Then in July, I bought 2 more that are stretched. It is only the 2 stretch gray ones that gave problems. I told Bradley that he could keep his R250 to improve the product. This is terrible client service.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Sept 2023, 07:11
Poor client service and very bad quality(First Ascent)
I bought 2 pairs of First Ascent long stretch paint in the beginning of this year. After 3 months the back of the paints where completely worn out. I work in Africa on contract and the day I landed back in SA I took the pants back to Somerset Warehouse/OutdoorWarehouse where I bought it. This was 6 months after I bought it. Both came back a month later and said they will not repair it. I got a hold of someone at Performance Brand - Bradley. He asked me to sent the pants to him directly to asses both of them. This is what he said. We appreciate your contact regarding the pants. Our team has thoroughly assessed the situation and deliberated on three distinct perspectives. Regrettably, we have concluded that we are unable to proceed with a replacement for the pants. This decision stems from our categorization of the matter as resulting from general wear and tear. Nonetheless, we would like to extend an alternative solution. We are prepared to provide you with a voucher worth R250. This voucher could be used to help mitigate the courier charges, and upon your acceptance, we will promptly return the pants to you. He admits that it is their mistake by saying it is wear and tear. So I payed R1300 per pair. It has never been in a washing machine and only been hand washed, with cold water. Why can’t they give my money back. What should I do with R250? The couch to get it to him and drive up and down to fetch the pants and drop it off was more than that. I bought in April other pair, different colour and still in perfect condition. Then in July I bought 2 more that is non stretch. It is only the 2 stretch gray ones that gave problems. I told Bradley that he can keep his R250 to improve the product. This is absolutely terrible client service.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Sept 2023, 07:11
Poor client service and very bad quality(First Ascent)
I bought 2 pairs of First Ascent long stretch paint in the beginning of this year. After 3 months the back of the paints where completely worn out. I work in Africa on contract and the day I landed back in SA I took the pants back to Somerset Warehouse/OutdoorWarehouse where I bought it. This was 6 months after I bought it. Both came back a month later and said they will not repair it. I got a hold of someone at Performance Brand - Bradley. He asked me to sent the pants to him directly to asses both of them. This is what he said. We appreciate your contact regarding the pants. Our team has thoroughly assessed the situation and deliberated on three distinct perspectives. Regrettably, we have concluded that we are unable to proceed with a replacement for the pants. This decision stems from our categorization of the matter as resulting from general wear and tear. Nonetheless, we would like to extend an alternative solution. We are prepared to provide you with a voucher worth R250. This voucher could be used to help mitigate the courier charges, and upon your acceptance, we will promptly return the pants to you. He admits that it is their mistake by saying it is wear and tear. So I payed R1300 per pair. It has never been in a washing machine and only been hand washed, with cold water. Why can’t they give my money back. What should I do with R250? The couch to get it to him and drive up and down to fetch the pants and drop it off was more than that. I bought in April other pair, different colour and still in perfect condition. Then in July I bought 2 more that is non stretch. It is only the 2 stretch gray ones that gave problems. I told Bradley that he can keep his R250 to improve the product. This is absolutely terrible client service.
0
Replies (0)MS
Mo S
1 reviews | Active since Jan 2020
26 Mar 2023, 15:26
Great Service Performance Brands
Abbey, I’ve got to give credit when credit is due. And you certainly deserve it for the impressive manner in which you handled my query - just as I was about to give up in ever getting my items exchanged at a store. Your positive kind telephone manner and eagerness to assist me with exchanging my First Ascent cycling tights for bigger sizes was highly appreciated. Furthermore your understanding of me having to make the exchange prior to the Cape Town Cycle Tour was also highly appreciated. How You handled my customer experience has resulted in me purchasing a First Ascent helmet and arm sleeves at the CTCT exhibition. Thank you so very much Abbey (from Mo).
Helpful (0)
|Replies (0)MS
Mo S
1 reviews | Active since Jan 2020
26 Mar 2023, 15:26
Great Service Performance Brands
Abbey, I’ve got to give credit when credit is due. And you certainly deserve it for the impressive manner in which you handled my query - just as I was about to give up in ever getting my items exchanged at a store. Your positive kind telephone manner and eagerness to assist me with exchanging my First Ascent cycling tights for bigger sizes was highly appreciated. Furthermore your understanding of me having to make the exchange prior to the Cape Town Cycle Tour was also highly appreciated. How You handled my customer experience has resulted in me purchasing a First Ascent helmet and arm sleeves at the CTCT exhibition. Thank you so very much Abbey (from Mo).
0
Replies (0)LK
Le K
1 reviews | Active since Jan 2020
16 Mar 2023, 09:42
Gilbert Sidestep rugby boot lack of durability
Bought a pair of Gilbert Sidestep rugby boots from Sportmans Warehouse in Somerset Mall. The 4th practice I used them, a player ran past and stepped on my foot. The boot completely split open on top of the boot. I use to wear Adidas boots that took a lot of knocks and got stepped on in almost every single match and never broke or come close to splitting open like this. I took a chance on Gilbert boots, but was greatly disappointed in the lack of durability of this 'rugby' boot. They would not refund or replace as it is not a manufacturing error. Would not recommend this boot if playing rugby at all.
Helpful (0)
|Replies (0)LK
Le K
1 reviews | Active since Jan 2020
16 Mar 2023, 09:42
Gilbert Sidestep rugby boot lack of durability
Bought a pair of Gilbert Sidestep rugby boots from Sportmans Warehouse in Somerset Mall. The 4th practice I used them, a player ran past and stepped on my foot. The boot completely split open on top of the boot. I use to wear Adidas boots that took a lot of knocks and got stepped on in almost every single match and never broke or come close to splitting open like this. I took a chance on Gilbert boots, but was greatly disappointed in the lack of durability of this 'rugby' boot. They would not refund or replace as it is not a manufacturing error. Would not recommend this boot if playing rugby at all.
0
Replies (0)VG
Viven G
1 reviews | Active since Jan 2020
1 Jun 2020, 19:02
Fisrt Ascent - Defetcive Logo's & Poor Customer Service
I am an avid supporter of First Ascent apparel and cycling gear, in fact I have in excess over 37 items of this brand due to the quality of the product. Just before the Covid-19 Lockdown I contacted Performance Brands c/o First Ascent via. email to inform them that the printed "First Ascent" logos appear to be peeling off the garment on a number of my apparel items. The First Ascent's customer service reverted via. email to question how I wash the apparel , what type of washing liquid we utilise, whether a warm or cold wash, eventually after a full screening process I was requested to post the garments at my cost to performance brands for assessment. I was informed by the First Ascent Customer Services lady that they would repair logos on the defective apparel once they re-open after the lockdown. I since tried contacting the Customer Services lady I previously dealt with a week ago, disappointing to state that after 3 emails and 3 calls, it was impossible to get hold of her, eventually I got through to the receptionist at Performance Brands and explained to her my disappointment. The Receptionist promised to get hold of the respective First Ascent Customer Services Lady to return my calls by COB that day, or she will revert with feedback to me. By COB that day, the polite receptionist did call me back to inform that she was unable to contact the respective lady but has since forwarded her an email to contact me. The First Ascent lady did eventually return my call later that day, only to inform that she is extremely busy, and that her Boss had instructed them to only focus on their winter production, and not to do any repairs on defective apparel. I was really taken aback that a prominent company such as Performance brands would rather concentrate on production than their customers satisfaction, which will guarantee return sales. When one purchases a high end brand such as “First Ascent” you don’t expect to have defects on a premium garment, and if the company can acknowledge the problem and rectify timeously, it will ensure customer satisfaction with repeat sales. At current I am a disappointed customer to state the least, especially for the service I had received to date, and can only hope that Performance Brands will take complaint seriously, noting that there could also be other customers that have experienced similar service.
Helpful (0)
|Replies (0)VG
Viven G
1 reviews | Active since Jan 2020
1 Jun 2020, 19:02
Fisrt Ascent - Defetcive Logo's & Poor Customer Service
I am an avid supporter of First Ascent apparel and cycling gear, in fact I have in excess over 37 items of this brand due to the quality of the product. Just before the Covid-19 Lockdown I contacted Performance Brands c/o First Ascent via. email to inform them that the printed "First Ascent" logos appear to be peeling off the garment on a number of my apparel items. The First Ascent's customer service reverted via. email to question how I wash the apparel , what type of washing liquid we utilise, whether a warm or cold wash, eventually after a full screening process I was requested to post the garments at my cost to performance brands for assessment. I was informed by the First Ascent Customer Services lady that they would repair logos on the defective apparel once they re-open after the lockdown. I since tried contacting the Customer Services lady I previously dealt with a week ago, disappointing to state that after 3 emails and 3 calls, it was impossible to get hold of her, eventually I got through to the receptionist at Performance Brands and explained to her my disappointment. The Receptionist promised to get hold of the respective First Ascent Customer Services Lady to return my calls by COB that day, or she will revert with feedback to me. By COB that day, the polite receptionist did call me back to inform that she was unable to contact the respective lady but has since forwarded her an email to contact me. The First Ascent lady did eventually return my call later that day, only to inform that she is extremely busy, and that her Boss had instructed them to only focus on their winter production, and not to do any repairs on defective apparel. I was really taken aback that a prominent company such as Performance brands would rather concentrate on production than their customers satisfaction, which will guarantee return sales. When one purchases a high end brand such as “First Ascent” you don’t expect to have defects on a premium garment, and if the company can acknowledge the problem and rectify timeously, it will ensure customer satisfaction with repeat sales. At current I am a disappointed customer to state the least, especially for the service I had received to date, and can only hope that Performance Brands will take complaint seriously, noting that there could also be other customers that have experienced similar service.
0
Replies (0)cB
clement B
1 reviews | Active since Jan 2020
24 Aug 2018, 12:24
the worst service i ever experienced
I have been liaising with Ridhwa at Performance brands for close to a month now regarding swim suits i bought for my kids. They used the swim suits once and i bought it this year February 2018. The clothes stretching and deteriorating. I took it back to sportmanwarehouse retail crossing where Patience helped me so kindly and sent it to performance brands. Ridhwa at performance brands has no customer experience s****s and will respond to emails when she feels like it. After settling for less as i was suppose to get a full refund or replacement for clothes used once and not even couple months old they only want to give me 50% off buying new swimsuits. i decided to take it and now i will have to wait another week or so as Ridhwa has not responded as yet. Can performance Brand please invest in there Staff they hire and sent them for customer centricity workshops.
Helpful (0)
|Replies (0)cB
clement B
1 reviews | Active since Jan 2020
24 Aug 2018, 12:24
the worst service i ever experienced
I have been liaising with Ridhwa at Performance brands for close to a month now regarding swim suits i bought for my kids. They used the swim suits once and i bought it this year February 2018. The clothes stretching and deteriorating. I took it back to sportmanwarehouse retail crossing where Patience helped me so kindly and sent it to performance brands. Ridhwa at performance brands has no customer experience s****s and will respond to emails when she feels like it. After settling for less as i was suppose to get a full refund or replacement for clothes used once and not even couple months old they only want to give me 50% off buying new swimsuits. i decided to take it and now i will have to wait another week or so as Ridhwa has not responded as yet. Can performance Brand please invest in there Staff they hire and sent them for customer centricity workshops.
0
Replies (0)GT
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