MS
Mo S
Active since Dec 2018
7
Reviews
0
Industries
Reviews
7 reviews37 months ago
Great Service Performance Brands
Abbey, I’ve got to give credit when credit is due. And you certainly deserve it for the impressive manner in which you handled my query - just as I was about to give up in ever getting my items exchanged at a store. Your positive kind telephone manner and eagerness to assist me with exchanging my First Ascent cycling tights for bigger sizes was highly appreciated. Furthermore your understanding of me having to make the exchange prior to the Cape Town Cycle Tour was also highly appreciated. How You handled my customer experience has resulted in me purchasing a First Ascent helmet and arm sleeves at the CTCT exhibition. Thank you so very much Abbey (from Mo).
0 replies
41 months ago
Pathetic Service from Safair
Purchased tickets via their website for the first time. After completing my transaction I realised that there were smaller charges that’s been added to my final costs. Upon querying it with their Customer Service helpline I was informed that it’s their policy to to do refunds. Even if I cancel items that I don’t need I will still not get a refund. So pathetic of SAFAIR to only be interested in taking your money and have absolutely no concern for service.
0 replies
44 months ago
False Advertising
Recently wanted to purchase 2 items that was being promoted online. Followed the CUM sms promotion link to their Sale Extra 20% Off webpage. The items that I selected clearly had a price R799 with Extra 20% Off. Upon finalizing the sale I realised that the extra 20% was not being applied. After querying it with CUM customer service and several emails, they refused to give the extra 20% discount. They told me that the 20% was already included. This is clearly false advertising. Despite requesting for a senior manager to contact me, 6 weeks later, I am still simply being ignored. Sad to say, as a long loyal customer I now find myself telling everyone within my social circles and beyond, about how CUM is rapidly losing its customer centricity. I now shop online for my outdoor and apparel directly from brands like Salomon and The Northface and have received excellent online service with impressive courier delivery.
0 replies
48 months ago
Pathetic WebAfrica Customer Service
As new client it seems like I’m experiencing the same pathetic non-service from WebAfrica as others have expressed on this platform. Their onboarding process is really bad. I also got invoiced for a router and fibre service that I have not yet received. All my attempts to make contact with WebAfrica have been futile. Their customer service is fully automated which means that if you have an issue that does not fit into their automated process then it’s impossible to get to speak to someone about it. All you get is automated false promises. It’s such a pity because their marketing is quite good but ultimately it leads to over-promise and huge under-delivery and frustration. So why do I still want to become a new client? Well, I’m so far down this process, and have lost so much time already by not being activated, that to start a new application with a different ISP at a higher cost is just not worth it now. I’ve had some good feedback from friends about how well WebAfrica’s internet works. So, I’m hoping that this will be one of those cases where the product simply works well albeit that the service sucks.
0 replies
74 months ago
Forever Resorts Warmbaths - robbing people of their holiday deposits.
Made a reservation for Easter Weekend at Warmbaths. Was hurried to make payment to secure my spot. When the President declares a national disaster regarding Covid-19 and limited groups of people to less than 100, I cancelled my reservation. They did not want to refund my money in full. I’ve sent them several communications and to date they have simply ignored me. It’s terrible to be treated like this because I’ve supported them on several occasions in the past. Businesses will suffer through Covid-19 but those that treat their customers fair will survive well beyond Covid-19 because they will long be remembered and supported. Unlike Forever Resorts whom I will for a long time discredit whenever the opportunity presents itself.
105 replies
89 months ago
Great bird show event by Cape Union Mart
I would like to commend Cape Union Mart (CUM), flagship store, Canal Walk for the lovely kids bird show that they held on Saturday (8/12/18). MY daughter and I didn’t know what to expect but we’re pleasantly surprised by all the participants that worked together to present a lovely and informative show for kids and adults alike. The event involved a quick presentations of kids functional clothing and accessories, Wild magazine and of course the star of the show Martin and his birds. In addition, there were some prizes and free photos, with an owl, for the kids. Well done and thank you Cape Union Mart for a great event.
0 replies
90 months ago
False Advertising by Pick n Pay and Smartshopper.
On 08 Nov 2018, I received promo emailer from Pick n Pay Smartshopper, advertsing King Cones and Magnum ice creams for R5 each. Later that same day I went to make purchase @ PnP Plattekloof for 50 King Cones & 50 Magnums. The store couldn't process the transaction at R5 each so they phoned their Smart Shopper Helpdesk to relate the query. The Helpdesk requested me to send them the copy of the advert (to ********** - Att. Tania). I duly sent it as I spoke to their Tania who told me that she will resolve it. Shortly afterwards I received an acknowledgement of receipt with Ref: 59643. On 12 Nov 2018, after no response, I sent a follow up email to express my disappointment regarding their non-response and poor customer service. On 16 Nove 2018, I received an email from Cheri-Lee Ngcobo which informed me that my matter was escalated and that the relevant agent will revert with feedback. A week later I phoned PnP Smartshopper Helpdesk and the agent said that they had no record of my matter (Ref:59643). However after further investigation the agent identified my matter and gave me a new Ref: ********** 319. He assured me that the matter has been delegated to a more senior person. On 27 Nov 2018, I sent yet another email informing them that its been 4 weeks since bringing the matter to their attention and to date there is still no resolve. I also mentioned that their conduct to date has been unprofessional and that my patience has run out. Today (12 Dec 2018) a month and half later, I now take to escalating this matter to the general public, which will be followed by further communications on all of my social media platform contacts. Furthermore, I will report a case of false and misleading advertising to the National Consumer Complaints Commission. In addition I will also raise on the Cape Talk Radio show during Pippa Hudson's consumer complaints show. I've been a PnP shopper for many years, and did not want to use my public voice, however I feel that PnP has had ample opportunity to resolve this matter.
105 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)