Late delivery

Hi there, i need assistance regarding perfume.com..i ordered 3 perfumes through their website on the 11th of december and i still haven't received my package, they sent me an email saying they shipped my order on the 13th of december.. i tried sending them an email sometime last week inquiring about my order, they did not respond to my email, i tried texting them through their instagram, they did not respond.. i also tried giving them a call countless times, and their phone number does not go through