****ed

So Andile from your team promises a call back and hasn't rung me yet. Meanwhile on the 11th I'm upgraded automatically and I'm told AGAIN THAT I DID IT ON LINE. That time I cannot access anything self-service. What must one do for assistance? BONGIWE on the call with me keeps putting the phone on Mute. She hung up on me. At 20:46. Saying a manager will call me just now. What the HELL!!!!