Happy cat tummy

I've been using Pet Heaven's scheduled deliveries for a while now and have always received great service. On my last order the cat food seemed to have been exposed to water, as the pack was one solid block, just like a brick. I logged a "complaint" - there was no strange questions asked and they didn't try to hold me responsible. Within a few days the "damaged" parcel were collected and I received my replacement the next day. Happy cat tummy's at home :)