Brilliant service for an issue

We had an issue with our delivery at the beginning of Feb '24, and I contacted them telephonically. I unfortunately cannot remember the name of the person who assisted me, but the service was brilliant. I was in a "panic" because the payment had been processed the previous weekend for all our pet food, and we were due to go away, so we needed the delivery. The person listened to the issue, and called backed several times. In the end, the delivery was done before we needed to leave, and I didn't have to make interim arrangements.