SS
Sandy S
Active since Jan 2015
18
Reviews
0
Industries
Reviews
18 reviews15 months ago
VODACOM FIBRE STILL DOWN
We are now going into 10 days of no Vodacom Fibre, despite getting a call last week Friday that promised the matter would be escalated. It's just more of the same - empty promises from call centre agents who do not seem to be empowered and / or willing to against promised service levels of 24-48 hours for a resolution.
56 replies
15 months ago
Vodacom Fibre not meeting its' committments
Our fibre line has now been done over 5 days. We were promised it would be addressed within 24 to 48 hours, and it is now over 100 hours later. We call to follow up every day, and the call centre agent promises to follow up and to call us back with an update, but we get neither. I work from home so not having a line is a "train smash", aside from the fact that we have many things at home that use fibre, including our alarm system, tracking our solar system, the watering system, etc.
280 replies
20 months ago
Nedbank and Home Affairs
I’ve arrived at Nedbank head office to collect my passport, at midday on Friday afternoon, only to find the entire Home Affairs office staff not here. I’ve been a Nedbank client for over 40 years, and then get told I must sit and wait outside, in a chair in the cold wind, because “the seats inside are for Nedbank clients, not Home Affairs clients”. But I am a Nedbank client! Then, a staff member turns up 15 minutes later, only to tell me that the Home Affairs system is down, and it has been since yesterday. No message from Nedbank to advise clients, nor any message from Home Affairs. They both have my contact details! I have driven in from Krugersdorp to Sandton, over an hour away each way, to collect my passport. I am supposed to just leave, and come back another time, when it is working again. Really? And this is how we, productive citizens who earn taxable income as self-employed persons, so we can pay income taxes for services that we do not receive?
0 replies
21 months ago
Old Mutual - where is the service?
I am a registered Tax Practitioner and I have a client who has an issue with two IRP5 certificates issued by Investment Horizons, an Old Mutual fund. The directive information is incorrect and we are unable to file the client's 2023 return. My client has contacted Old Mututal almost daily to ask that they do the re-issue. From being told they will assist, to them denying that he ever had a fund with them, the sage goes on and on. It has been over 6 weeks, and of course, the SARS penalties for late submission continue unabated. I am writing this review in the hope that someone at Old Mutual does care enough to note the review, and will give me a call so that we can sort this out.
58 replies
21 months ago
Rapid Registration Services
I obtained the contact details for the business recently, made an inquiry, and then needed their services recently. I cannot have enough praise as the turnaround was excellent, and the responsiveness exceeded expectations. Yes, there is a fee, but it was worth every cent in my view. It is so good, I will seriously consider making use of their services all the time, and not only for urgent situations. Services include assistance with shelf companies, CIPC, SARS, and Dept of Labour. Their contact details - Theshan Naidoo, 083-468-2988 or <infor@rapidreg.co.za>
0 replies
26 months ago
HOLLARD TRAVEL INSURANCE - Cancellation - difference in insurable risk
I have just spent over an hour, between calling their Call Centre twice, and carefully going through the wording of their travel insurance policy, which we want to take for cancellation BEFORE we leave on a scheduled, expensive, bucket-list trip to Zimbabwe later this year that their policy does NOT cover self-drive, "because of the difference in insurable risk". Please can someone explain to me why, if I fly to a destination or drive to a destination, in a neighbouring country, the insurable risk for cancellation BEFORE the trip would be different? And their cover is therefore not applicable/cannot be purchased because we are driving, and not flying? Amazing - NOT!
56 replies
26 months ago
Brilliant service for an issue
We had an issue with our delivery at the beginning of Feb '24, and I contacted them telephonically. I unfortunately cannot remember the name of the person who assisted me, but the service was brilliant. I was in a "panic" because the payment had been processed the previous weekend for all our pet food, and we were due to go away, so we needed the delivery. The person listened to the issue, and called backed several times. In the end, the delivery was done before we needed to leave, and I didn't have to make interim arrangements.
0 replies
29 months ago
SAGE - "proudly South African"? NOT
After paying an annual subscription for two companies in Dec '22, we then found out that Sage could not calculate interest on overdue customer accounts, so we cancelled in early 2023 and requested a pro-rata refund. Numerous emails back and forward have followed, including sending proof of bank account details on 8/11/2023. I was promised that a refund would be processed after 14 days on 30/11/2023, despite the banking details being with Sage 3 weeks before this, and now, on 6/12/2023, I am being told that a credit has been passed, and the refund should be processed in 14 days - AGAIN! I have tried escalating to "supposed" managers who cannot be reached telephonically as their numbers just ring and one cannot even leave a voice mail message. We want to be proud of our South African competition to XERO, but how can we be if this is the standard of customer service? How can I even recommend Sage as a supposed "Partner", if this is how clients are managed?
71 replies
37 months ago
XERO - where is the support?
These Cloud-based accounting package companies are truly "amazing" - and not in a good way! They "push" professional accountants like myself to use their products, do not have any telephone numbers for professional accountants to call so they can talk to a person, rather than an automated support call logging process, and leave accountants "in limbo". I have a client company that has changed its financial year-end. I cannot "decide" or "choose" whether I want to change the financial year end - the client has decided, and everything has been changed with CIPC and SARS. Having followed their processes "to the tee", started logging support calls from last week Saturday, 1 April '23, and explained again and again that rolling Fixed Assets back to May '2015 does not make any sense at all, reaching out to my local XERO "relationship manager", being asked to download "Teamviewer", confirming my availability for a call, I am now sitting less than two hours away from all businesses closing for the Easter long weekend. The first I may possibly, realistically hear back from anyone will now only be next week Tuesday, 11 April 2023 - a full 10 days after I tried to make the changes. Yes, it is due to the weekend and now the public holiday, but any accountant will confirm that weekends and public holidays does not mean that the work stops, especially when self-employed! Nice one XERO - NOT!
0 replies
40 months ago
Unaaceptable delays in paying supplier invoices
I did some work for a Professor from Harvard, who is working with the University of Johannesburg (UJ), and invoiced everything during August '22, and, despite "jumping through all the hoops" I was asked to, including completing certain forms twice, I am still waiting to be paid. I can only warn anyone wanting to supply anything to UJ, including services, to insist on upfront payment, though that will probably also never happen, so you will end up not doing the work. I will DEFINITELY never do any work for anyone associated with UJ, where UJ is required to pay me after this experience.
0 replies
Review Distribution
5 Star
5 (27.77777777777778%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (72.22222222222223%)