Review ofBid Air Cargo
Bid Air Cargo
2|9 reviews
Responds in 604 hours 58 min
A
Albert
1 reviews | Active since Member
26 Oct 2025, 16:30
Missed flight due to tardy staff!!!
I will be putting in a claim of R3200 with BidAir Pet lounge OR Thambo and I also demand a final written warning for ******** and dismissive staff.
My Cat was booked in for the 8am Flight today, had to arrive 5:30am at BidAir Pet lounge. I even confirmed time of arrival during the week as today was Sunday and I was assured that the staff is aware of the booking and our flight at 6:20am, for which we checked our baggage in at 4:35am.
We received email confirmation for the 5:30am check in time as well!
We arrived 5:30am, doors closed, no emergency contact numbers nothing. Staff arrive at 6:05am as if they have no care in the world. I asked that we please rush as at that stage I basically missed my flight… to which she staff member rep**** that I will be in time.
I got my parking ticket payed at 6:12am and then had to struggle with the most dumbstruck parking attendant via the ticket station. We arrived 6:30am at the airport.
I HAD TO PURCHASE NEW TICKETS AT a price of R3200.00 for the two of us. This is unacceptable and I demand I refund on my missed flight. Pathetic service. Would not recommend!
Helpful (0)
Replies (53)0
Replies (53)Bid Air Cargo's replyOfficial
27 Oct 2025, 10:08Dear Albert,
We sincerely apologize for the distressing experience you encountered with our PetLounge service. Missing your flight due to our staff's late arrival is completely unacceptable, and we understand your frustration.This situation does not reflect the standard of service we strive to provide. Your concerns regarding staff punctuality and the lack of emergency contact information are being taken very seriously and will be addressed immediately with our management team.
Again, our deepest apologies for this incident and the inconvenience caused to you and your pet.
Kind regards,
BidAir Cargo team
We sincerely apologize for the distressing experience you encountered with our PetLounge service. Missing your flight due to our staff's late arrival is completely unacceptable, and we understand your frustration.This situation does not reflect the standard of service we strive to provide. Your concerns regarding staff punctuality and the lack of emergency contact information are being taken very seriously and will be addressed immediately with our management team.
Again, our deepest apologies for this incident and the inconvenience caused to you and your pet.
Kind regards,
BidAir Cargo team
Best regards,
Bid Air Cargo's reply27 Oct 2025, 10:08
Official
Dear Albert,
We sincerely apologize for the distressing experience you encountered with our PetLounge service. Missing your flight due to our staff's late arrival is completely unacceptable, and we understand your frustration.This situation does not reflect the standard of service we strive to provide. Your concerns regarding staff punctuality and the lack of emergency contact information are being taken very seriously and will be addressed immediately with our management team.
Again, our deepest apologies for this incident and the inconvenience caused to you and your pet.
Kind regards,
BidAir Cargo team
We sincerely apologize for the distressing experience you encountered with our PetLounge service. Missing your flight due to our staff's late arrival is completely unacceptable, and we understand your frustration.This situation does not reflect the standard of service we strive to provide. Your concerns regarding staff punctuality and the lack of emergency contact information are being taken very seriously and will be addressed immediately with our management team.
Again, our deepest apologies for this incident and the inconvenience caused to you and your pet.
Kind regards,
BidAir Cargo team
Best regards,