Terrible service from Bid Air Pet Lounge George

I made a booking for the Bid Air Pet Lounge George for a pet to travel from George to Johannesburg. The passengers and pet were at the airport 2,5 hours before their flight was to depart.

On arrival, the passengers were turned away by FlySafair staff, advising they that they were too late to finalise the booking for the pet to travel. and refusing to find alternative solutions, therefore resulting in them having to find an alternative flight that will accommodate the animal at such short notice.

There is also no indication on the booking except for a check in time nor is there no mention, of the time that they close the booking in of pets, we were not advised that the animal had to be at the Pet Lounge 2,5 hours before the flight when we received the booking confirmation.

As a result of the service and treatment received, we will not be using Bid Air Cargo Pet Lounge George