ML
Maria L
Active since Feb 2025
6
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0
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Reviews
6 reviews2 months ago
Terrible service from Bid Air Pet Lounge George
I made a booking for the Bid Air Pet Lounge George for a pet to travel from George to Johannesburg. The passengers and pet were at the airport 2,5 hours before their flight was to depart. On arrival, the passengers were turned away by FlySafair staff, advising they that they were too late to finalise the booking for the pet to travel. and refusing to find alternative solutions, therefore resulting in them having to find an alternative flight that will accommodate the animal at such short notice. There is also no indication on the booking except for a check in time nor is there no mention, of the time that they close the booking in of pets, we were not advised that the animal had to be at the Pet Lounge 2,5 hours before the flight when we received the booking confirmation. As a result of the service and treatment received, we will not be using Bid Air Cargo Pet Lounge George
0 replies
2 months ago
Pet lounge George - lack of communication and zero consideration of booking pets
I am writing to express our extreme disappointment and frustration with the appalling service in arranging travel for my boss's pet, experienced by myself and my Director at your Bidvest Pet Services facility at George Airport. There was no communication on properly booking for the animal, nor was the staff member I was dealing with, have any knowledge or ability to answer any of my questions. My boss has flown with Cemair and Airlink many times with her dog and decided to use the BidAir Cargo Pet Lounge in George for her dog to fly back to Johannesburg from George. My boss arrived to check him in at 13h30 for the 15h10 flight only to be told that they were supposed to arrive TWO AND A HALF HOURS before the flight to check him in. Not only that, but they could not check him in at the terminals. The only place to check him in was at the Cargo lounge. My boss ended up having to book a later flight with Cemair. By the way Cemair and Airlink’s rules are that you should be there an hour and a half before the flight to check in pets but even if they are checked in an hour before that is fine too. The Pet Lounge staff were completely unaccommodating and had zero interest in solving the problem. As I said above I will never fly with Pet Lounge George again. It was a mistake to book with this branch but at least it is a lesson well learned.
0 replies
2 months ago
Terrible Service from FlySafair staff members
My boss will never book a flight with Flysafair again. My boss has flown with Cemair and Airlink many times with her dog and decided to give FlySafair a chance on showing us their services and booked to fly back to Johannesburg from George. My boss arrived to check him in at 13h30 for the 15h10 flight only to be told that they were supposed to arrive TWO AND A HALF HOURS before the flight to check him in. Not only that, but they could not check him in at the terminals. The only place to check him in was at the Cargo lounge. My boss ended up having to book a later flight with Cemair. By the way Cemair and Airlink’s rules are that you should be there an hour and a half before the flight to check in pets but even if they are checked in an hour before that is fine too. The SaFair staff were completely unaccommodating and had zero interest in solving the problem. As I said above I will never fly with this airline again. I do believe it would be fair and in the interest of the passenger to refund the airfares but we have no doubt that FlySafair will refuse to do so. It was a mistake to book with this airline but at least it is a lesson well learned.
0 replies
2 months ago
Terrible services from FlySafair
My boss booked brought tickets to fly FlySafair and we made a booking to fly a pet with them. The passengers and pet were at the airport 2,5 hours before the flight was scheduled to depart. On arrival at the FlySafair counter, my boss were turned away by FlySafair staff, advising they that they were too late to finalise the booking for the pet to travel, therefore resulting in them not being able to fly on SaFair and having to find an alternative flight that will accommodate the animal at such short notice. FlySafair’s staff did not attempt to find a solution to resolve the matter or provide an alternative solution. There is also no indication on the booking, of the time that FlySafair close the booking in of pets, nor were we advised that the animal had to be at the Pet Lounge 2,5 hours before the flight when we received the booking confirmation. As stated on the booking reference, there is a check in time, however there is no indication of closing time. As a result of the service and treatment received, we will not be using FlySafair for future flights due to the inconsiderate and unwilling actions of FlySaFair staff.
0 replies
14 months ago
Terrible service
I have sent several emails and left messages since beginning of December 2024, to get a filter for a Dyson AM11 fan. I was told in December that the estimated time to receive stock will be 4 - 6 weeks. I have received no feedback on the stock and nobody gets back to me. VERY TERRIBLE SERVICE FROM DYSON
0 replies
14 months ago
DYSON TERRIBLE SERVICE
I have sent several emails and left messages since beginning of December 2024, to get a filter for a Dyson AM11 fan. I was told in December that the estimated time to receive stock will be 4 - 6 weeks. I have received no feedback on the stock and nobody gets back to me. VERY TERRIBLE SERVICE FROM DYSON
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)