PET PARLOUR Groomer in Tokai - Terrible Service

I sadly would not recommend this pet groomer based in Tokai. My sister took her Chow and my Chow Cross here and the poor dogs came back with a summer shave and hardly any fur on the one . We did not ask for this knowing a chow needs fur to regulate heat. The dogs are so traumatised and not them selves since being there. They just lie in 1 spot and don't move. They scratching their skin open. the chow even had a nick on her tail which she keeps licking. the dogs head was not even tidied up, she still had a few knots by ears. She was still wet when handed back and they did not even smell like shampoo as they usually do when visiting other groomers. I did complain and was told they will fetch her and redo head however I will not be sending her back as she is too anxious. We have had to put her on calmeze tabs I requested a full refund and was told I van get only R100 back. I have still not received this. The dog had to have top bought for her to protect her from sun and cold and medication since this incident. I was told on booking they would take 2 hours and they actually took 4 hours being shut in a small cage. This to me is animal abuse. I am shocked and disgusted

The owner has told me to take my Review post down from Their Facebook page as she claims I am Lying. Why would i lie about my dogs being in distress and treated so badly. She could not even offer a full refund after taking off their fur. I am totally disgusted at how she treats her customers and their pets.

I will never be taking these dogs back there.