Customer Service on steroids.

I recently ordered a replacement part for my magnetic cat-flap and was blown away by the incredible service I received from a gent named Nick. Not only did he immediately get in touch with me after I had sent off an email to Pet Plus to confirm the order, but he actually took the time and effort to ensure that I received the part the very next day. He was in constant contact with me regarding the courier service and time of delivery, and showed a genuine desire for me to timeously receive the part I had ordered. Nick displays all the attributes of a professional, passionate and committed staff member and is 100% an asset to Pet Plus. Nick - if you are reading this: thank you! Thank you for restoring my long-since dwindled faith in Customer Service!