Terrible Service

Ordered two collars from them online on the 11.11.2021 - now 8.02.2022 - they keep saying they have a backlog of orders, then they have the collars but its new stock and I would have to pay extra to get my order. Then they say they will refund my order but I am still waiting for the refund after numerous mails to them. Terrible service with absolute no regard for the customer - Be WARNED do not purchase from this company Pet-Tech online - you will be sorry !