PetGeez
2.6|10 reviews
CM
Chantal M
1 reviews | Active since Member
05 May 2025, 08:43
Dishonest and Disorganised
Terrible experience with PetGeez. Placed an order on Oct 30 2024. Their website order tracking portal shows the order is 'currently processing' - FOR SIX MONTHS?! No communications with the customer? I don't know if they're a **** or just thoroughly disorganised. The order tracking system seems quite honest, and they have a lot of advertising on google where they pay for every lead/click - but surely your goal is to fulfil customer orders quickly and gain repeat business? You go to all the expense to gain a new lead and a new customer and you chase them away by not fulfilling orders! Or are you a **** and you just take one order where you can and run away with the money? I look forward to hearing from you. Since you've already had 6 months to complete this order I expect this resolved by the end of this week - order at my doorstep or refund IN my account - none of the run-around I see here on your reviews where you promise refunds and months later haven't given them. Action please. Order # 16299. Value R1674.
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Replies (53)CM
Chantal M's updateReviewer Update
02 Jun 2025, 07:27Update: In the end it took a month to get the refund. They say they did it 3 times and it only got to me on the third try. I had to contact their bank Bidvest and follow up myself every time. If I hadn't been so persistent I doubt I would have got the refund. With the lack of monitoring of the order processing progress and time and effort taken with the refund I don't think this company is serous.
CM
Chantal M's update02 Jun 2025, 07:27
Reviewer Update
Update: In the end it took a month to get the refund. They say they did it 3 times and it only got to me on the third try. I had to contact their bank Bidvest and follow up myself every time. If I hadn't been so persistent I doubt I would have got the refund. With the lack of monitoring of the order processing progress and time and effort taken with the refund I don't think this company is serous.