Breaking and ignoring of Townhouse complex rules

Petru Botha property letting agency places tennants in units of Townhouse complexes who blatantly ignore the rules of the complex and registered rules of the trustees. She is aware that the tennant is ignoring and breaking the rules and refuse to take action. The tennant signed a contract with her after he read the rules of the complex but still ignores it and she pulls up her shoulders when the trustees contacts her