LV
Louisa Van den Berg
Active since Jan 2020
18
Reviews
0
Industries
Reviews
18 reviews15 months ago
Poor Customer Service
If you have a problem with stock of sales in this store and the supervisor is not willing to solve your problem don't bother to ask for the manager. You can only approach the manager through a lady sitting at the customer desk. She will then approach the PA of the manager and if he is willing to see you she will then make an appointment of date and time that the manager can see you !! As if the manager is the majesty king of Makro. Customer service in this store is at most terrible. I told the lady at the customer service desk what my problem was and she just pulled up her shoulders and said she cannot help
53 replies
24 months ago
***** message on SMS
I reported a ***** case to the Financial department of Woolworths and received the most stupid reply back. I basically got the matter I complained about back on my email. It is clear that Woolworths are not interested in putting a stop to crime and ***** in their name.
0 replies
29 months ago
Extremely poor customer service
The absolute worst company I have ever dealt with. From the head office down to the House and Home shop in Bloemfontein. Nobody knows anything and nobody does anything. Most of the staff are never available or at the store. The cellphone they use for customer calls are out of order or does not have airtime or nobody even knows where it is. What an absolute useless company with useless staff. No wonder that they are not registered on Hellopeter it is better to hide than to answer for any complaint
0 replies
30 months ago
Poor customer service
I have now been struggling for longer than three weeks to get a refund out of House and Home for faulty furniture that was returned for a refund. There are never any manager available and the staff are careful not to breathe in case a customer notice that they are alive. I had to complete several documentation to be able to get the refund. I still do not have my money back. I get numerous excuses why the refund was not made to date. The latest is that the Shoprite Headoffice must process the refund and they just don't do it....I can see no reason why this store with it's useless staff and customer service still have their door open
0 replies
30 months ago
Poor feedback and service
I sold an item on the internet and accepted the offer of R4 500.00 from the buyer who made an EFT . I received a "Notification of Payment" issued by Nedbank. On the strength hereof the items were released . After three days no money was credited to my account at ABSA bank. The matter was reported to the police but SAPS say it is a civil matter. I contacted Nedbank`s ***** department forwarding a copy of the notice of payment and Mr Manuel rep**** after three weeks that no transaction took place. The two most important question remain unanswered namely 1) how can Nedbank issue such a notice if no payment was made and 2) does the accountholder DD Projects as stated on the notice of payment has an account at Nedbank? The former can only be done if someone assisted the account holder. I requested a goodwill payment from Nedbank but needless to say I again received no comment. I feel that consumers should be protected by financial institutions
0 replies
37 months ago
POOR CUSTOMER SERVICE TO THE EXTREME
MNT is not only the most expensive cellphone and airtime provider in South Africa they are also the WORST as far as customer service is concerned. I have been struggling since 26 February 2023 to have a simple instruction performed by the Northridge Mall Branch in Bloemfontein. The instruction was to cancel a data and airtime contract that was in my husband's name with my cellphone number on and to open a new contract in my own name. After submitting all the documentation they required as well as bank statements of my income in February already I am still without a contract. To get the staff of this branch to follow up on their promises is like pulling teeth from a crocodile. Beginning April I eventually got it out of them that my application has failed...no one can tell me why. Then we requested to have my airtime and data be changed to pre paid. And still no joy. I am credit worthy with two other cellphone companies who are willing and eager for my business but not MTN. I will most definetely change to another more efficient cellphone company as soon as this absolute mess with MTN is sorted out. The staff at this branch promised numerous times that they will contct us...and never did. If you go into the branch to discuss the matter you get the usual " we will phone you and let you know" Absolutely pathetic is all I can say about MTN
0 replies
41 months ago
Outrageous transaction fees
WHY do the public still put their money into Absa bank!!?? They charge outrageous transaction fees and the customer service is shockingly bad. They charged me a cash deposit fee of R205.00 on a five thousand rand cash deposit and a further R30.00 for an admin fee! I will most certainly put my cash in another bank in future. On month end on a Saturday morning there is only ONE teller on the counter at Preller Square Branch...and you are told to just be patient...Please do yourself a favour and take your money to a better bank
132 replies
42 months ago
Poor service
Telkom customer service for internet problems is absolutely shockingly poor. I am without any internet connection for a week. I made at least ten complaints to Telkom service desk in Johannesburg and get the run around from one person to the next about their DNS lines that are faulty. I must pay for a service that I cannot use. This is the worst company ever to deal with
0 replies
53 months ago
Incompetency in the highest degree
The idiot working at Standard Bank who Closed my Merchant Account because I did not use my BluMobi cardmachine for a couple of months and did not have the common sense to disable the card machine is still employed. I am still struggling to get my money from Standard Bank as all the transactions were approved on the card machine but I do not get my money. It is now week 3. Have you EVER heard the most ridiculous thing in you life...! They now want to send a person out to my home to come and see where I live!!!!!! They have my whole history on file as I worked in Standard Bank for forty years and still have a current account with them. How STUPID can this bank be?!!!
53 replies
53 months ago
Defrauding customers
I WANT MY MONEY- from Standard Bank. I use the Blu Mobi cardmachine for transactions when trading at markets. The transactions were approved on the card machine but the money fail to come into my account. I have contacted several of the relevant staff at Standard Bank to resolve this. According to their response the merchant account was suspended due to not using it for a couple of months. WITHOUT notifying the customer. If you suspend an account you also disable the card machine. You seriously have to wake up at this bank. This is fraud and I want my money NOW! Warning to the public is to avoid any dealings with Standard Bank the whole organisation is lethargic with customer service and everybody pass the bucket on to yet another incompetent staff member. All I hear from other customers are complaints and more complaints. Do you really need a banking service like this in your life!
106 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (16.666666666666668%)
1 Star
14 (77.77777777777777%)