Questioning the Legitimacy of this company

I had the same experience as other people who have complained about this company. Because I placed an order very soon after I saw the ad on Facebook, I was not able to verify if this company was legitimate or not. The website looked legit. The order confirmation email looked legit. There were no bad (or good) reviews about the company. It looked legit. I became suspicious when I didn't receive a response to my email or my online request sent through their website. 2 weeks later, still no response even though their website states they deliver, even in this time! By now, I can see there are a few other unhappy customers waiting for their delivery. If they were legit, a simple response to my email apologizing for the delay due to ____ reason would have been enough to placate me. Or a generic Delivery Status Update banner on their website would satisfy most. But nada. No acknowledgement AT ALL from them. I tried requesting a refund, using the email address provided on their website and I got a 'Message Block Access Denied' auto-generated response. That makes me worry. Then I tried to got through the steps of ordering again through their website but when I entered my details, the 'Country' field was pre-populated with Italy and wouldn't allow me to change it and wouldn't allow me to proceed. The name on my bank statement for this purchase was 'Pets Jewels Sa Ravenna'. And their prices aren't low! So now what do we do if we paid with our bank cards? Can we reverse it because I've tried with FNB and no joy. I'm ****ED!