Pets Travel SA

Just had the most disgusting experience with Pets Travel SA, rude and aggressive! One of my new kitten owners organized the 'travel agency' to take the 12 week old kitten from CT to Knysna. He was not treated carefully and gently. Just like another piece of cargo. I expressed concern on collection, then again on the whatsup group. A voice message arrived insulting me and telling me that I was naive! Then a call from the owner with a tirade of abuse, screaming at me as she did not appreciate my point of view, couldn't get a word in. Then to boot she threatened to drop the baby off in Somerset West and I could go and collect it. It is clear that this 'travel agency' doesn't see 'pets' as precious! This is a courier/cargo service. Please people - do not use them, this is shocking to say the least. Just hope he arrives at his destination without being overly traumatized.

Since posting this on all our Facebook Breeders group pages, it was amazing how many people called me, or messaged and posted about similar experiences with them.

The vehicle was absolutely solidly packed with crates from top to bottom. He was put right on the top (and not carefully or gently. No strapping in, not treated like the precious cargo he is, my heart dropped. If the driver had to slam on brakes or swerve, his travel box would've gone flying.

Please make sure you are getting a proper service, not a courier company. These are our children, family members - not just 'pets"!