Review ofPetworld
Petworld
2.2|13 reviews
Responds in 84 hours 35 min
BK
Beat K
1 reviews | Active since Member
21 Jul 2025, 17:36
Petworld
Referring to the N1 Cape Town Store. Dog food and other dog items are overpriced. The staff is not overly friendly or knowledgeable. Just blocked them on my mail. Problem solved.
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Replies (53)Petworld's replyOfficial
22 Jul 2025, 07:14Dear Beat,
Thanks for taking the time to share your experience. I’m really sorry to hear that your visit to our N1 Cape Town store didn’t meet your expectations. That’s not the kind of experience we aim to offer, and I can understand your frustration. On the pricing side — for dog and cat food, we follow the pricing set by the manufacturers. It’s standard practice across the industry, and whenever we’re able to negotiate a better deal, we pass those savings straight on through specials and promotions.
As for the service, our teams are generally known for being knowledgeable, helpful and welcoming, but it sounds like we missed the mark that day. It may have been particularly busy, but that’s not an excuse — you should always feel looked after when you visit us.
If you’d be open to it, I’d appreciate the chance to hear more and see if there’s anything we can do to make things right. Please feel free to get in touch at customerservice@petworld.co.za.
Wishing you and your precious pets a happy day ahead.
Warm regards,
Vannessa
Thanks for taking the time to share your experience. I’m really sorry to hear that your visit to our N1 Cape Town store didn’t meet your expectations. That’s not the kind of experience we aim to offer, and I can understand your frustration. On the pricing side — for dog and cat food, we follow the pricing set by the manufacturers. It’s standard practice across the industry, and whenever we’re able to negotiate a better deal, we pass those savings straight on through specials and promotions.
As for the service, our teams are generally known for being knowledgeable, helpful and welcoming, but it sounds like we missed the mark that day. It may have been particularly busy, but that’s not an excuse — you should always feel looked after when you visit us.
If you’d be open to it, I’d appreciate the chance to hear more and see if there’s anything we can do to make things right. Please feel free to get in touch at customerservice@petworld.co.za.
Wishing you and your precious pets a happy day ahead.
Warm regards,
Vannessa
Best regards,
Petworld's reply22 Jul 2025, 07:14
Official
Dear Beat,
Thanks for taking the time to share your experience. I’m really sorry to hear that your visit to our N1 Cape Town store didn’t meet your expectations. That’s not the kind of experience we aim to offer, and I can understand your frustration. On the pricing side — for dog and cat food, we follow the pricing set by the manufacturers. It’s standard practice across the industry, and whenever we’re able to negotiate a better deal, we pass those savings straight on through specials and promotions.
As for the service, our teams are generally known for being knowledgeable, helpful and welcoming, but it sounds like we missed the mark that day. It may have been particularly busy, but that’s not an excuse — you should always feel looked after when you visit us.
If you’d be open to it, I’d appreciate the chance to hear more and see if there’s anything we can do to make things right. Please feel free to get in touch at customerservice@petworld.co.za.
Wishing you and your precious pets a happy day ahead.
Warm regards,
Vannessa
Thanks for taking the time to share your experience. I’m really sorry to hear that your visit to our N1 Cape Town store didn’t meet your expectations. That’s not the kind of experience we aim to offer, and I can understand your frustration. On the pricing side — for dog and cat food, we follow the pricing set by the manufacturers. It’s standard practice across the industry, and whenever we’re able to negotiate a better deal, we pass those savings straight on through specials and promotions.
As for the service, our teams are generally known for being knowledgeable, helpful and welcoming, but it sounds like we missed the mark that day. It may have been particularly busy, but that’s not an excuse — you should always feel looked after when you visit us.
If you’d be open to it, I’d appreciate the chance to hear more and see if there’s anything we can do to make things right. Please feel free to get in touch at customerservice@petworld.co.za.
Wishing you and your precious pets a happy day ahead.
Warm regards,
Vannessa
Best regards,