BK
Beat K
Active since Nov 2018
11
Reviews
0
Industries
Reviews
11 reviews9 months ago
Petworld
Referring to the N1 Cape Town Store. Dog food and other dog items are overpriced. The staff is not overly friendly or knowledgeable. Just blocked them on my mail. Problem solved.
53 replies
43 months ago
ABSA Home Insurance
My property in West Beach, is insured with the ABSA HOC Insurance 27 July 2022, I have submitted a geyser claim, with an official “ABSA Claim Form”, invoice from the plumber and required documents. Also I have informed them, that the leaking geyser has caused water damage to the ceiling and outside wall. I have asked them if they want to send their own contractor, or if I must attend to it. 3 August, Thembelihle Thwala sends me a mail, asking for the plumbers VAT number, the registration number, old and new geysers serial number and COC. 3 August, we send Thembelihle Thwala, the requested information. It is interesting to note that the Vat, registration number, old and new geyser number, are listed on the invoice. 4 August, Thembelihle Thwala asks for exactly the same stuff which we sent her the day before. 5 August, we receive a mail from: claimsinfo@absa.africa, asking for exactly the same information as requested 3 and 4 August. 22 August, I am asking: claimsinfo@absa.africa, when could I expect payment, considering that they have all my information and I haven’t heard from them. Once more, I have asked them, if the water damage will be fixed by them, or if I must use my own contractor. 17 September, Mothogobeng Nkadimeng contacts me asking once more for the exact same information, as requested by, Thembelihle Thwala, 3 and 4 August. 18 September, just to get this settled, I send him all the previously sent information again. Attached find requested pictures. All other requested information, is listed on the attached Invoice and COC. 19 September I got a “Cash Settlement Offer”, which I accepted, signed and returned on the same day. 24 September, because I still haven’t been paid, I resent the acceptance of the cash settlement again. 27 September 10:30, I phoned in and spoke to Letso Segele, from the claims department. First she claims she hasn’t received my “Cash Settlement Offer” When I give her the date namely 19 September 10:46 AM, a miracle happens and she can now find my mail. Fact is, ABSA have given me the run around from 27 July to today 27 September, on a straight forward claim. So far I am still waiting for payment. Because I had no feed-back from ABSA about the repair of the water damage, I have organised a contractor to do the paintwork this week. To get the money for the restoration of the water damage, will then obviously be another painful exercise. It is apparent that this is the business model that ABSA has chosen, putting incapable, ground feeding people in place, to delay pay-outs as long as possible.
133 replies
54 months ago
Poor Service at ABSA N1 Branch
Cannot comment on ABSA generally, but the ABSA N1 Branch, is by far the most unhelpful, inefficient branch, there is. Basically every time you have to go to this branch, you need to allow for a full wasted morning. They give you a ticket and you sit in the queue and sit and sit. Normally 2 out of the 5 counters are occupied. There is no ways you ever walk out of this branch in less than two hours. Having two bonds at this branch, it is not clear to me why national management can not sort this unacceptable customer service out!
159 replies
61 months ago
Verimark N1 City
Mid February 2021, I bought a Bastille frying pan at Verimark N1 City. Turned out there was something wrong with the base. Returned the pan in March to Silvino. He promised to source a new pan in Cape Town. A few days later Pumie phoned me, explaining that no loose pans are available. She however told me that she will take a pan out of a complete set and give it to me. Just want to say thank you, to both of them, the way they handled this case.
53 replies
65 months ago
Verimark Problems With Pot and Pan
18 October 2020, I have complained to Verimark, via Hellopeter that I have been waiting for two months for handles, which I ordered at the N1 City Branch. Also I have voiced my dissatisfaction about a Bastille pot, which has been sent in twice to Verimark. On both occasions, I was informed that the pot was fixed. But it was not. 19 October 2020, I was contacted by Patricia Mohloki, from Verimark, informing me that the handles have been sourced at the Century City branch. She told me that I will be informed, when the handles can be collected at the N1 City branch 23 October, I was telephonically contacted by Silvinu, also from the N1 City branch and was informed that the handle is not available and that the pan needs to be sent to the factory. 27 October, I dropped the pan and pot off, at the Verimark branch N1 City. The pan only needed a bolt-on plastic handle and the pot, besides the inherited problem, was in immaculate condition. 21 November, I made a turn at the branch, enquiring if the handle for my pan has arrived and the pot has been fixed. I was informed it was not. 10 December I got a call from a Verimark lady, informing me that the repair of the pot will cost R650.00. She or nobody else know, where my pan is, or the wear about of the ordered handle. To summarise it. The Pan: “I ordered a handle for my Bastille pan, 8 August 2020. Up until today 10 December 2020, 4 months later, I am still waiting for the handle and also my pan to be returned. The Pot: “The pot, which has been previously sent to Verimark twice and returned to me, as being repaired, is now deemed to be beyond repair, due to user abuse, as the lady put it.” They “kindly” agreed to sell me a new pot for R650. It would appear that the business model from Verimark is as follows: A) Waste the customers time, take as long as possible, until the customer gives up. B) Never honour the written agreement of a lifetime guarantee. The above is a true reflection of the dealings I had with Verimark.
504 replies
66 months ago
No guarantee on 2 month old vacuum cleaner
Purchased a vacuum cleaner 11 August 2020. Some two months later after using it for the eighth time, the centre wheel fell off. Returned the vacuum cleaner 7 October, to have it repaired under guarantee, or get a credit to purchase a new vacuum cleaner ref.PRN-c54_23-a6. After being flooded with countless useless emails, I was told today, 13 November, some more than 5 weeks later, that it is actually all my mistake and Takealot will not take any responsibility. The fact that Takealot does not reply to any Hellopeter reviews, clearly indicates that it is their chosen business model, not to honour any agreement and guarantee terms.
0 replies
66 months ago
No guarantee on 2 month vacuum cleaner
Purchased a vacuum cleaner 11 August 2020 od. no. 75550716. Some two months later after using it for the eighth time, the centre wheel fell off. Returned the vacuum cleaner 7 October, to have it repaired under guarantee, or get a credit to purchase a new vacuum cleaner ref.PRN-c54_23-a6. After being flooded with countless useless emails, I was told today, 13 November, some more than 5 weeks later, that it is actually all my mistake and Takealot will not take any responsibility. The fact that Takealot does not reply to any Hellopeter reviews, clearly indicates that it is their chosen business model, not to honour any agreement and guarantee terms.
0 replies
67 months ago
Poor Service from Verimark N1 City, with Bastille Pots
Bought a set of Bastille cooking ware at Verimark N1 Cape Town. 15.08.2020. Went to Verimark N1 City. Wanted to order 4 handles for my pot and pan. To make sure, I brought the pan with into the shop. Spoke to the sales lady Pumie. She says no problem, the handle will be at the shop in 10 days. 27.08.2020. Went to the shop asking the salesman Silvino. He could find Pumie's order, but did not know what was the status of the handles. He told me to investigate and come back to me. 8.9.2020. Went again. Silvino once more did not know anything about the status of my handles. Another salesman JP joined the conversation and told me to sort it out and phone me on arrival of the handles. 2.10.2020. Went again to Verimark. Now JP says, to make sure to get the correct handles i must send him pictures via WhatsApp. Did send him 4 pictures on the same day. 18.10.2020 some two months later, I still haven't heard anything from the highly skilled Verimark sales staff, not to mention the receipt of my handles. This is not the first time i got the run around from Verimark. On one section of my small Bastille pot, the bottom wasn't joined correctly to the pot. I handed in the pot twice and was given the same pot back, without having it repaired. So much for the lifetime guarantee from Verimark and Bastille. To me this never mind attitude from Verimark is unacceptable, which i will certainly consider, when it comes to future purchases.
106 replies
68 months ago
Bothasig Citivet
My initial thought was to get a trustworthy vet, near Plattekloof, where I stay. Booked my dog in, to have a running stomach and itchy skin attended to. Instead of attending to the dog, i got two copy / pasted pages, from Gosia. It was some Google type of explanation, telling me all about running stomachs and itchy skins. I was asked to book the dog in "AGAIN", for a further R391, so they can "ATTEND" to the dog. Also I asked to get 500ml of Curatex for his itchy skin. Bobby told me that she will send me an SMS once the product is ready for collection. Once I asked, that I would like to know the price first, they were very surprised. Eventually two days and 8 phone calls later, I received a mail from Cathrin, stating that the product is R2'570, exactly R507 more expensive than the price I get from my old Vet in Brackenfell. So my plan to find a trustworthy vet nearby, so far has not worked out.
0 replies
86 months ago
Poor Service
For the past three claims submitted by email, I have not received an acknowledgement, nor has any of my claims be processed. As dealing with the call center or emails received, have the mark of a completely ground feeding organisation. I would hesitate to recomend Bonitas Medical aid to anybody.
112 replies
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5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
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2 Star
1 (9.090909090909092%)
1 Star
9 (81.81818181818181%)