PETZONE ATTENBURY- Shame on you!

Item: Petzone
Rating: 1
Author: Tamlynn F

1 October: I returned an unopened/unused Item to Petzone Attenbury, with my receipt and within 14 Days of purchase. (All in line with the return policy online)

I was then told they cannot refund me my money because it is a large amount (R1900) and I need to wait 7 - 14 Days. (No where on the return policy does it state that a customer must wait any amount of time for a refund)

17 October: I follow up on my refund. Only to be told by the cashier that I need to wait a further 7 -14 days and they sorry for inconvenience)

I have asked to speak to the manager of the store and this is apparently not possible?

Does anyone have any advice on how to get my money back? Do I open a case of theft against them?

Thank you

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