PG Should Rather Stick to the Glass Division Only

Called in via the call centre to get a quote on aluminium doors and windows. Was told to email my requirements, which I did, and was then told that someone would contact me. After waiting 5 hours, I called again and was again told to email in my requirements, to which I again emailed my window and door schedule (with sizes) and asked to be emailed a quote. 1 week later I get a call back to ask if someone has attended to me. Absolutely shocking service. If PG Aluminium cannot assist me by being put through to someone who can help me immediately then they shouldn't be in the aluminium game. Have used another supplier as this kind of shoddy service will only filter through to the installation.