Worst Customer Service!

Most shocking customer service! I have been trying to contact someone for a sample and updated sample box. 29 January i emailed my rep - no reply and there was a fowarding mail to another rep, no response from them. 2 website online queries, no response. 2 emails to their customer service email address, no response. Call their call centre, either stay on hold indefinitely or get transferred for no one to answer. EVENTUALLY i got hold of a reps number, Michelle, which she said she will assist and i must send my address which i do, no response. Follow up with her, oh they dont have samples. Shocking and **********!