Excellent service and assistance more than a year after purchase

I can confidently recommend buing a car from Phaalies, along with the warrentees that they recommend, due to the excelent service during and after the sale.

In August 2023, we bought a 2016 Kia Sorento from Julian at Phaalies. Prior to committing to the car, we were concerned that there might be something hidden that was wrong with the car as it was in very good condition, had low kilometres and was a relatively low price compared to similar models with similar Sorentos in the market. We did see some negative reviews about Phaalies on the internet at that stage. The buying experience was very good, and Julian was very patient despite changing our mind to switch from buying the car in our business name after he did all the paperwork to buy it in my name.

As part of the sales service, the Phaalies team recommended that we take out a Motormend Choice Pre-Owned Warranty for R11,500 to cover mechanical breakdowns for the next two years. Since buying the car and thoroughly enjoying it, I forgot about the warranty and didn’t save a copy. Over the last few months, the Sorento’s electronic Parking Brake started to engage and lock up after parking the vehicle, refusing to release but eventually releasing. We thought The whole time was due to parking on inclines. On Thursday, 6 February, it broke and started an audible alarm. Kia Hatfield quoted R35,000 to replace the affected unit. On the Friday I phoned Julian Wannenburg at Phaalies to enquire whether I did not perhaps buy insurance for the car. Julian went into Phaalies’ records and found the warranty. I contacted the insurance company and lodged the claim without hassles. The car was assessed on Monday, and on Wednesday, 12 February, I was informed that my car is ready to collect at no cost to me!