Terrible sales consultant. Wasted our time!

This is one of the worst dealerships i have ever dealt with. I have bought more than 15 cars from various dealerships around the country and i have never been treated so poorly before.

I saw an ad on autotrader for a specific vehicle. Went through to the dealership which is 60km from where i live to have a look. On arrival we went into the office where Julian assisted us. He did not seem very eager to assist us. We had a look at the vehicle and asked about finance etc to which Julian said he will forward us the application and we will arrange for my other vehicle to be brought in for trade in assessment.

We sent through the application and never heard back from them. Called a few days later and Julian said the application was approved. I had to send validation documents through which i sent a few days later as i had some family commitments to attend to.

A day or 2 later i called to find out if everything was in order and Julian said he needed additional documents which i then sent through. A day later I decided to take my current vehicle through for them to assess it for the trade in and drove 60km to there premises. On arrival i noticed the vehicle i was interested in buying was not on the lot.

I walked into the office and Julian says he has bad news that the vehicle was sold this morning. I asked how can he not even call me to tell me there was someone else interested or that the vehicle was sold. All he had to say was sorry.

Wasted my time and energy going back and forward with documents and driving to them. He could not even let us know in advance if there was another interested party which i think was only fair.

Really bad service from Julian. Will never deal with Phaalies Auto again and will certainly not recommend there services to anyone. Good luck with your business if this is the kind of attitude and service clients will receive.