Phakama Administration Services
Claimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Phakama Administration Services
Claimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Aug '25 - Jul '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYL
Yaya L
1 reviews | Active since Aug 2018
30 Mar 2026, 10:55
DUAL FUNERAL COVER
i am so disappointed in your service you took my money for almost 2 years and when i catch on it and you fixed the problem after fights i had you can and ask me which policies am i referring too so now don't know the policies you had to cancel nxa
Helpful (0)
|Replies (0)YL
Yaya L
1 reviews | Active since Aug 2018
30 Mar 2026, 10:55
DUAL FUNERAL COVER
i am so disappointed in your service you took my money for almost 2 years and when i catch on it and you fixed the problem after fights i had you can and ask me which policies am i referring too so now don't know the policies you had to cancel nxa
0
Replies (0)lT
lilian T
1 reviews | Active since Dec 2025
31 Dec 2025, 07:24
Complaint
I am extremely disappointed with Discovery Insure’s service. I cancelled my policy i followed the correct cancellation process and received confirmation that the policy was no longer active. Despite this, Discovery has continued to deduct money from my bank account after the cancellation date. Also Phakama told me via email that I have received my refund even though i haven't. This is unacceptable. Once a policy is cancelled, no further deductions should be made. I have now had to spend additional time and effort trying to resolve something that should never have happened in the first place. I expect an immediate refund of all amounts deducted after cancellation, written confirmation that my policy is fully cancelled and assurance that no further debits will be made This experience has caused unnecessary stress and inconvenience, and it raises serious concerns about Discovery Insurer's billing and cancellation processes. I hope Discovery addresses this matter urgently and improves how they handle cancellations and customer accounts.
Helpful (0)
|Replies (2)lT
lilian T
1 reviews | Active since Dec 2025
31 Dec 2025, 07:24
Complaint
I am extremely disappointed with Discovery Insure’s service. I cancelled my policy i followed the correct cancellation process and received confirmation that the policy was no longer active. Despite this, Discovery has continued to deduct money from my bank account after the cancellation date. Also Phakama told me via email that I have received my refund even though i haven't. This is unacceptable. Once a policy is cancelled, no further deductions should be made. I have now had to spend additional time and effort trying to resolve something that should never have happened in the first place. I expect an immediate refund of all amounts deducted after cancellation, written confirmation that my policy is fully cancelled and assurance that no further debits will be made This experience has caused unnecessary stress and inconvenience, and it raises serious concerns about Discovery Insurer's billing and cancellation processes. I hope Discovery addresses this matter urgently and improves how they handle cancellations and customer accounts.
0
Replies (2)MG
Myra G
1 reviews | Active since Jun 2023
22 Dec 2025, 14:15
Feedback to Siphesihle S
Dear Siphesihle S, We sincerely apologise for the inconvenience and frustration caused. Unfortunately, the EFT payment reference on our Phakama bank statement did not match the system-generated reference and was therefore not automatically picked up for allocation to the policy. As a result, the payment required manual investigation and linking, which took slightly longer than usual. We appreciate that you contacted our administration department, as this enabled us to resolve the matter promptly, and the successful allocation of the payment was confirmed to you in writing via email. We regret the inconvenience caused and thank you for your patience and for bringing this to our attention. Phakama Team
Helpful (0)
|Replies (0)MG
Myra G
1 reviews | Active since Jun 2023
22 Dec 2025, 14:15
Feedback to Siphesihle S
Dear Siphesihle S, We sincerely apologise for the inconvenience and frustration caused. Unfortunately, the EFT payment reference on our Phakama bank statement did not match the system-generated reference and was therefore not automatically picked up for allocation to the policy. As a result, the payment required manual investigation and linking, which took slightly longer than usual. We appreciate that you contacted our administration department, as this enabled us to resolve the matter promptly, and the successful allocation of the payment was confirmed to you in writing via email. We regret the inconvenience caused and thank you for your patience and for bringing this to our attention. Phakama Team
0
Replies (0)