M
Myra G
Active since Jun 2023
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Feedback to Nick F regarding his query
Dear Nick, Thank you for reaching out and giving us the opportunity to assist with your email query regarding the amendment to your policy. We also appreciate you taking our call to confirm that you received our communication. We’re glad that the matter has now been fully resolved. Should you need any further assistance, please feel free to contact us using the details available in your e-mail communication. Kind Regards, Phakama Team
0 replies
3 months ago
Response from Phakama Administration Services to Kabelo
Good day Kabelo, Thank you for bringing this matter to our attention. We are concerned to hear about your experience and would very much like the opportunity to assist you and fully investigate the refunds you are referring to. Unfortunately, based on the information provided here, we are unable to locate your details on our system. In order for us to access your policies and properly assess the cancellation dates, deductions, and any potential refunds, we kindly request that you provide us with either your policy number or your ID number. Please contact Phakama directly with these details, and include a contact number, so that one of our administrators can call you back as a matter of urgency. We are committed to reviewing your matter fairly and providing you with clear feedback once we are able to trace your records. We look forward to assisting you and resolving this matter. Kind regards, Phakama Team
0 replies
4 months ago
Feedback to Lilian T
Dear Lilian T, Thank you for raising your concerns. We are sorry to hear about the frustration and inconvenience this matter has caused you, and we would genuinely like the opportunity to investigate it fully and resolve it as a matter of urgency. At this stage, we are unfortunately unable to locate your policy on our system based on the information provided in the complaint. In order for us to verify the cancellation, review the deductions, and confirm the status of the refund you are referring to, we kindly request that you provide us with your policy number or your contact details. You may do so via any of the following channels: • Email your policy number or query to info@phakama.co.za, or • Send your contact number to compliance@phakama.co.za, and we will contact you directly, or • Call us on (012) 348 8310, and we will gladly arrange a call-back. Once we are able to identify your policy, we will review the cancellation confirmation, payment history, and refund status in detail and provide you with clear written feedback. We appreciate you bringing this to our attention and assure you that we take complaints of this nature seriously. We look forward to assisting you and resolving this matter as soon as possible. Kind regards, Phakama Team
0 replies
4 months ago
Feedback to Siphesihle S
Dear Siphesihle S, We sincerely apologise for the inconvenience and frustration caused. Unfortunately, the EFT payment reference on our Phakama bank statement did not match the system-generated reference and was therefore not automatically picked up for allocation to the policy. As a result, the payment required manual investigation and linking, which took slightly longer than usual. We appreciate that you contacted our administration department, as this enabled us to resolve the matter promptly, and the successful allocation of the payment was confirmed to you in writing via email. We regret the inconvenience caused and thank you for your patience and for bringing this to our attention. Phakama Team
0 replies
Review Distribution
5 Star
4 (100%)
4 Star
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