Phakama Funeral
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.7|7 Reviews
Jun '25 - May '26
5(42.9%)
4(0%)
3(0%)
2(0%)
1(57.1%)
5(42.9%)
4(0%)
3(0%)
2(0%)
1(57.1%)
Frequently Asked Questions About Phakama Funeral
Phakama Funeral has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Phakama Funeral across 27 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMG
Myra G
1 reviews | Active since Jan 2020
3 Mar 2026, 13:17
Feedback to Nick F regarding his query
Dear Nick, Thank you for reaching out and giving us the opportunity to assist with your email query regarding the amendment to your policy. We also appreciate you taking our call to confirm that you received our communication. We’re glad that the matter has now been fully resolved. Should you need any further assistance, please feel free to contact us using the details available in your e-mail communication. Kind Regards, Phakama Team
Helpful (0)
|Replies (0)MG
Myra G
1 reviews | Active since Jan 2020
3 Mar 2026, 13:17
Feedback to Nick F regarding his query
Dear Nick, Thank you for reaching out and giving us the opportunity to assist with your email query regarding the amendment to your policy. We also appreciate you taking our call to confirm that you received our communication. We’re glad that the matter has now been fully resolved. Should you need any further assistance, please feel free to contact us using the details available in your e-mail communication. Kind Regards, Phakama Team
0
Replies (0)NF
Nick F
1 reviews | Active since Jan 2020
3 Mar 2026, 08:02
Bad Service
1907 entered in n funeral.policy contract with Safrican.Sent them.many e mails and whattsup to response to a quiry we have.They could not find my policy number or ID dispyte that they still deduct by debit order every month up to 2026.The.only answer we get is refer to Phakams.E mails and requests to Phakam also go unanswered and u only get a ref number.Both these companies are useless inefficient and incompetant.Would suggest that if anyone wants a funeral.policy go to Afbob.Pse refrain from using Safrcan.and Phakama
Helpful (0)
|Replies (0)NF
Nick F
1 reviews | Active since Jan 2020
3 Mar 2026, 08:02
Bad Service
1907 entered in n funeral.policy contract with Safrican.Sent them.many e mails and whattsup to response to a quiry we have.They could not find my policy number or ID dispyte that they still deduct by debit order every month up to 2026.The.only answer we get is refer to Phakams.E mails and requests to Phakam also go unanswered and u only get a ref number.Both these companies are useless inefficient and incompetant.Would suggest that if anyone wants a funeral.policy go to Afbob.Pse refrain from using Safrcan.and Phakama
0
Replies (0)MG
Myra G
1 reviews | Active since Jan 2020
9 Jan 2026, 09:32
Response from Phakama Administration Services to Kabelo
Good day Kabelo, Thank you for bringing this matter to our attention. We are concerned to hear about your experience and would very much like the opportunity to assist you and fully investigate the refunds you are referring to. Unfortunately, based on the information provided here, we are unable to locate your details on our system. In order for us to access your policies and properly assess the cancellation dates, deductions, and any potential refunds, we kindly request that you provide us with either your policy number or your ID number. Please contact Phakama directly with these details, and include a contact number, so that one of our administrators can call you back as a matter of urgency. We are committed to reviewing your matter fairly and providing you with clear feedback once we are able to trace your records. We look forward to assisting you and resolving this matter. Kind regards, Phakama Team
Helpful (0)
|Replies (0)MG
Myra G
1 reviews | Active since Jan 2020
9 Jan 2026, 09:32
Response from Phakama Administration Services to Kabelo
Good day Kabelo, Thank you for bringing this matter to our attention. We are concerned to hear about your experience and would very much like the opportunity to assist you and fully investigate the refunds you are referring to. Unfortunately, based on the information provided here, we are unable to locate your details on our system. In order for us to access your policies and properly assess the cancellation dates, deductions, and any potential refunds, we kindly request that you provide us with either your policy number or your ID number. Please contact Phakama directly with these details, and include a contact number, so that one of our administrators can call you back as a matter of urgency. We are committed to reviewing your matter fairly and providing you with clear feedback once we are able to trace your records. We look forward to assisting you and resolving this matter. Kind regards, Phakama Team
0
Replies (0)kM
kabelo M
1 reviews | Active since Jan 2020
8 Jan 2026, 09:48
Refund
Good day, I had 3 policies with discovery , payment was done through stop order and in March policies were cancelled but money was still been taken when I sent a email to phakama was told to send my payslips which I can’t provide us I was suspended and couldn’t access my emails but through this suspension I was paid and my policy received premium . Now iam told can’t get my refund . If not sorted will find ourselves with the ombudsman
Helpful (0)
|Replies (0)kM
kabelo M
1 reviews | Active since Jan 2020
8 Jan 2026, 09:48
Refund
Good day, I had 3 policies with discovery , payment was done through stop order and in March policies were cancelled but money was still been taken when I sent a email to phakama was told to send my payslips which I can’t provide us I was suspended and couldn’t access my emails but through this suspension I was paid and my policy received premium . Now iam told can’t get my refund . If not sorted will find ourselves with the ombudsman
0
Replies (0)MG
Myra G
1 reviews | Active since Jan 2020
31 Dec 2025, 12:04
Feedback to Lilian T
Dear Lilian T, Thank you for raising your concerns. We are sorry to hear about the frustration and inconvenience this matter has caused you, and we would genuinely like the opportunity to investigate it fully and resolve it as a matter of urgency. At this stage, we are unfortunately unable to locate your policy on our system based on the information provided in the complaint. In order for us to verify the cancellation, review the deductions, and confirm the status of the refund you are referring to, we kindly request that you provide us with your policy number or your contact details. You may do so via any of the following channels: • Email your policy number or query to info@phakama.co.za, or • Send your contact number to compliance@phakama.co.za, and we will contact you directly, or • Call us on (012) 348 8310, and we will gladly arrange a call-back. Once we are able to identify your policy, we will review the cancellation confirmation, payment history, and refund status in detail and provide you with clear written feedback. We appreciate you bringing this to our attention and assure you that we take complaints of this nature seriously. We look forward to assisting you and resolving this matter as soon as possible. Kind regards, Phakama Team
Helpful (0)
|Replies (0)MG
Myra G
1 reviews | Active since Jan 2020
31 Dec 2025, 12:04
Feedback to Lilian T
Dear Lilian T, Thank you for raising your concerns. We are sorry to hear about the frustration and inconvenience this matter has caused you, and we would genuinely like the opportunity to investigate it fully and resolve it as a matter of urgency. At this stage, we are unfortunately unable to locate your policy on our system based on the information provided in the complaint. In order for us to verify the cancellation, review the deductions, and confirm the status of the refund you are referring to, we kindly request that you provide us with your policy number or your contact details. You may do so via any of the following channels: • Email your policy number or query to info@phakama.co.za, or • Send your contact number to compliance@phakama.co.za, and we will contact you directly, or • Call us on (012) 348 8310, and we will gladly arrange a call-back. Once we are able to identify your policy, we will review the cancellation confirmation, payment history, and refund status in detail and provide you with clear written feedback. We appreciate you bringing this to our attention and assure you that we take complaints of this nature seriously. We look forward to assisting you and resolving this matter as soon as possible. Kind regards, Phakama Team
0
Replies (0)SS
Siphesihle S
1 reviews | Active since Jan 2020
22 Dec 2025, 07:36
Never take out cover with these invalids
I wish I could give a zero rating. Absolutely pathetic service. They have to be begged to allocate money onto a policy. Called on 27.11 to make sure an eft payment I made was allocated to the policy and it was not. Sent an email on the same day. Called on 3.12 about the same thing and it still was not allocated. Called on the 11.12 and it still was not done and everyone I talked to said we can see your proof of payment and we will allocate. I sent an email to their complaints email on 11.12 and never heard back from them. Called on 22.12 and was told the money still was not allocated. Discovery is in part to blame cause they recommended this useless company’s product to me. Never make the mistake of taking out cover with these useless invalids.
Helpful (0)
|Replies (0)SS
Siphesihle S
1 reviews | Active since Jan 2020
22 Dec 2025, 07:36
Never take out cover with these invalids
I wish I could give a zero rating. Absolutely pathetic service. They have to be begged to allocate money onto a policy. Called on 27.11 to make sure an eft payment I made was allocated to the policy and it was not. Sent an email on the same day. Called on 3.12 about the same thing and it still was not allocated. Called on the 11.12 and it still was not done and everyone I talked to said we can see your proof of payment and we will allocate. I sent an email to their complaints email on 11.12 and never heard back from them. Called on 22.12 and was told the money still was not allocated. Discovery is in part to blame cause they recommended this useless company’s product to me. Never make the mistake of taking out cover with these useless invalids.
0
Replies (0)MN
Moses N
1 reviews | Active since Jan 2020
29 Oct 2025, 09:14
Formal Complaint – *****ulent and Inhumane Conduct by Phakama Funerals (Reg No: 2013/207406/07), Mpumalanga Province
I am writing to lodge a formal complaint against Phakama Funerals (Reg No: 2013/207406/07), based in Mpumalanga Province, for *****ulent, exploitative, and ********* conduct following the passing of my brother, Mr. Aron Mbulawa Nkosi, on 6 October 2025. On the same day of his passing, my brother’s body was taken by Phakama Funerals. Upon arrival, I clearly informed Mr. Ali Mkhwa**** of Phakama Funerals that I wished to use Shisane Funeral Undertakers, our preferred and trusted funeral service provider, to handle the arrangements. Mr. Mkhwa**** refused, stating that Phakama Funerals “does not have a mutual relationship” with Shisane Funerals. Despite my repeated and respectful requests to have my brother’s body released, Mr. Mkhwa**** refused to cooperate unless I paid a large sum of money. Initially, he demanded R50,500.00, which he later reduced to R25,000, and finally settled on R15,000 for so-called “removal and storage fees” from 6 October 2025 to 10 October 2025 — a period of only five days. This charge was not only excessive and exploitative, but it was also *****ulent, based on evidence I have collected after further inquiry. I have in my possession: • A voice recording of Mr. Ali Mkhwa**** confirming to my colleague that the company’s standard storage fee ranges from R150 to R500 per day when a family opts to use their own undertaker. • WhatsApp messages from Ms. Sibongile Mahlangu, an employee of Phakama Funerals, confirming the same rate structure. • A tax invoice from Phakama Funerals billing me R15,000, marked “Paid.” • Proof of payment made to Ms. Sibongile Mahlangu’s personal bank account, comprising R10,000 (paid on 09/10/2025 – attached proof) and R5,000 (separate transaction). • Contacet Number: 0732724453 • Address: 720 Stive Mahlangu Street • Siyabuswa, Mpumalanga. This behavior is deeply inhuman, unprofessional, and ********. It is disgraceful that a registered funeral business would exploit grieving families at their most vulnerable moment for financial gain. Such conduct undermines public trust in the funeral industry and violates both the Funeral Services Code of Conduct and the Consumer Protection Act (CPA). I am therefore requesting that the relevant authorities take the following urgent actions: 1. Launch a full investigation into the conduct and pricing practices of Phakama Funerals (Reg No: 2013/207406/07). 2. Take disciplinary and legal action against those responsible, including Mr. Ali Mkhwa**** and Ms. Sibongile Mahlangu. 3. Facilitate a refund of the overcharged amount to my family. 4. Implement stronger regulatory oversight to prevent the exploitation of bereaved families in future. For your reference and verification, I have attached the following supporting documents and evidence: • Attachment A: Voice note recording with Mr. Ali Mkhwa**** • Attachment B: WhatsApp chat screenshots with Ms. Sibongile Mahlangu • Attachment C: Tax invoice marked “Paid” from Phakama Funerals • Attachment D: Proof of payment (R10,000) from African Bank dated 09/10/2025 • Attachment E: Proof of payment (R5,000) second transaction This entire experience has left my family and me emotionally distressed and financially burdened during an already painful time. I sincerely hope that your offices will treat this matter with the urgency, integrity, and compassion it demands. Thank you for your attention and commitment to protecting consumers and upholding ethical standards within the funeral sector. Yours faithfully, Mr. Moses Nkosi
Helpful (0)
|Replies (0)MN
Moses N
1 reviews | Active since Jan 2020
29 Oct 2025, 09:14
Formal Complaint – *****ulent and Inhumane Conduct by Phakama Funerals (Reg No: 2013/207406/07), Mpumalanga Province
I am writing to lodge a formal complaint against Phakama Funerals (Reg No: 2013/207406/07), based in Mpumalanga Province, for *****ulent, exploitative, and ********* conduct following the passing of my brother, Mr. Aron Mbulawa Nkosi, on 6 October 2025. On the same day of his passing, my brother’s body was taken by Phakama Funerals. Upon arrival, I clearly informed Mr. Ali Mkhwa**** of Phakama Funerals that I wished to use Shisane Funeral Undertakers, our preferred and trusted funeral service provider, to handle the arrangements. Mr. Mkhwa**** refused, stating that Phakama Funerals “does not have a mutual relationship” with Shisane Funerals. Despite my repeated and respectful requests to have my brother’s body released, Mr. Mkhwa**** refused to cooperate unless I paid a large sum of money. Initially, he demanded R50,500.00, which he later reduced to R25,000, and finally settled on R15,000 for so-called “removal and storage fees” from 6 October 2025 to 10 October 2025 — a period of only five days. This charge was not only excessive and exploitative, but it was also *****ulent, based on evidence I have collected after further inquiry. I have in my possession: • A voice recording of Mr. Ali Mkhwa**** confirming to my colleague that the company’s standard storage fee ranges from R150 to R500 per day when a family opts to use their own undertaker. • WhatsApp messages from Ms. Sibongile Mahlangu, an employee of Phakama Funerals, confirming the same rate structure. • A tax invoice from Phakama Funerals billing me R15,000, marked “Paid.” • Proof of payment made to Ms. Sibongile Mahlangu’s personal bank account, comprising R10,000 (paid on 09/10/2025 – attached proof) and R5,000 (separate transaction). • Contacet Number: 0732724453 • Address: 720 Stive Mahlangu Street • Siyabuswa, Mpumalanga. This behavior is deeply inhuman, unprofessional, and ********. It is disgraceful that a registered funeral business would exploit grieving families at their most vulnerable moment for financial gain. Such conduct undermines public trust in the funeral industry and violates both the Funeral Services Code of Conduct and the Consumer Protection Act (CPA). I am therefore requesting that the relevant authorities take the following urgent actions: 1. Launch a full investigation into the conduct and pricing practices of Phakama Funerals (Reg No: 2013/207406/07). 2. Take disciplinary and legal action against those responsible, including Mr. Ali Mkhwa**** and Ms. Sibongile Mahlangu. 3. Facilitate a refund of the overcharged amount to my family. 4. Implement stronger regulatory oversight to prevent the exploitation of bereaved families in future. For your reference and verification, I have attached the following supporting documents and evidence: • Attachment A: Voice note recording with Mr. Ali Mkhwa**** • Attachment B: WhatsApp chat screenshots with Ms. Sibongile Mahlangu • Attachment C: Tax invoice marked “Paid” from Phakama Funerals • Attachment D: Proof of payment (R10,000) from African Bank dated 09/10/2025 • Attachment E: Proof of payment (R5,000) second transaction This entire experience has left my family and me emotionally distressed and financially burdened during an already painful time. I sincerely hope that your offices will treat this matter with the urgency, integrity, and compassion it demands. Thank you for your attention and commitment to protecting consumers and upholding ethical standards within the funeral sector. Yours faithfully, Mr. Moses Nkosi
0
Replies (0)PAS(LPAS(L
Phakama Administration Services (Pty) Ltd Phakama Administration Services (Pty) Ltd
1 reviews | Active since Jan 2020
16 Sept 2024, 08:39
Response to complaint from Hester Kroukamp
Dear Hester Kroukamp, Please accept our sincere apologies for the difficulties you experienced to make the changes to your policy. We sent the updated policy document to you gmail address, as requested. Kind Regards, Phakama Team.
Helpful (0)
|Replies (0)PAS(LPAS(L
Phakama Administration Services (Pty) Ltd Phakama Administration Services (Pty) Ltd
1 reviews | Active since Jan 2020
16 Sept 2024, 08:39
Response to complaint from Hester Kroukamp
Dear Hester Kroukamp, Please accept our sincere apologies for the difficulties you experienced to make the changes to your policy. We sent the updated policy document to you gmail address, as requested. Kind Regards, Phakama Team.
0
Replies (0)