LT
lilian T
Active since Dec 2025
2
Reviews
0
Industries
Reviews
2 reviews2 months ago
Refund Issue
I am writing to lodge a follow-up complaint regarding Discovery Funeral Insurance, as the matter raised in my previous complaint submitted in December 2025 has still not been resolved. I cancelled my Discovery Funeral Insurance policy in December 2025, yet Discovery has continued to deduct money from my account, including a further deduction in January. Despite multiple emails sent directly to Discovery, I have not received any meaningful assistance. Instead, I am repeatedly referred from one person to another, and I am continually told that the policy was not cancelled, which is incorrect. When I contacted your office in December, I was informed that the matter would be resolved and that I would receive a refund for the unauthorised deductions. Unfortunately, no refund was processed and Discovery has continued to debit my account again. This ongoing situation is causing me financial and emotional distress. I have made every reasonable effort to resolve this directly with Discovery, but they have failed to take accountability or provide a resolution. And they also blocked my email I can't email them anymore
56 replies
4 months ago
Complaint
I am extremely disappointed with Discovery Insure’s service. I cancelled my policy i followed the correct cancellation process and received confirmation that the policy was no longer active. Despite this, Discovery has continued to deduct money from my bank account after the cancellation date. Also Phakama told me via email that I have received my refund even though i haven't. This is unacceptable. Once a policy is cancelled, no further deductions should be made. I have now had to spend additional time and effort trying to resolve something that should never have happened in the first place. I expect an immediate refund of all amounts deducted after cancellation, written confirmation that my policy is fully cancelled and assurance that no further debits will be made This experience has caused unnecessary stress and inconvenience, and it raises serious concerns about Discovery Insurer's billing and cancellation processes. I hope Discovery addresses this matter urgently and improves how they handle cancellations and customer accounts.
112 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)