What a dissapointment!!!

I am very dissapointed in Pharma Valu Queenswood. I moved my chronic medication script to them thinking that I would rather support them in future. Their customer service is unfortunately not great, it seems that staff is not properly trained and they often do not have stock. I could never get Flomist there, they gave me a substitute which is not effective. I asked if they could stock it since I use it monthly but they did not seem interested. I ordered my repeat medication on 23 April 2023 since we were going away for the long weekend. When I wanted to pick it up on the 24th my menopause medication were not there (Estalis patches). Nobody let me know that it were not in stock when I ordered. The lady that helped me put a note on the computer screen for someone to let me know when it was available. I paid for it and she gave me the sticker with a pink "balance to follow" sticker. After the long weekend I visited the pharmacy again since no one phoned me back. They still did not have the medication. I was again promised that they would let me know when it is there. At the end of the week I phoned to enquire, it was still not there. I spoke to the Manager and she promised to get the Dispensary manager to sort it out and get back to me. Nothing happened.. I again phoned yesterday, still not there. I again spoke to the manager (Janie) who promised to sort it out by this afternoon. I phoned again today at 16h00, the lady I spoke to said they only have two drivers and they will let me know when my meds are there. Well, obviously no one phoned me.. Still no Estalis patches.. pathetic I am sorry to say.. I won't be taking my repeat script there, that is for sure!