

Pharmafreak
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Drove out today to Galleria Dischem, and what an awful experience I had to encounter. Firstly I was told that they do not have stock of the product that I wanted (Pharmafreak2.0) the sales person advised that other branches have stock, the closest then for me would be 30km away, not wanting to be inconvenienced further by driving out I decided to settle for the standard Ripped Freak and picked up the Test Freak 2.0 for my hubby, therefore qualifying for the 2 for 1 promotion as advertised, however that was not the case when I got to the till. The cashier advised me that the Ripped Freak is currently on promotion in store and therfore I do not qualify for the advertised promotion. This only becomes apparent after I paid as no where in store did it indicate the product I purchased is on promotion in store. She called the manager (Gerda) I was then told by Gerda that the cashier is correct and I do not qualify for the promotion (2+1), when I then showed them the above post I was told that I would need to take it up with Pharmafreak and that they don't know why Pharmafreak would advertise the products the way they did, and that they should remove Dischem from the promotion as they take no responsibility for the post and refused to honor the promotion. I explained to them that no where on the post does it state that in-store T&C's apply and that certain items (which are currently on promotion in store) are not part of the 2+1 promotion as advertised. I was then told to take it up with Pharmafreak. I don't understand how Pharmafreak can market a promotion which Dischem is not fully aware of, since I was told that Dischem does not take responsibility for the advertised promotion by Pharmafreak.
1 reviews | Active since Jan 2020
Drove out today to Galleria Dischem, and what an awful experience I had to encounter. Firstly I was told that they do not have stock of the product that I wanted (Pharmafreak2.0) the sales person advised that other branches have stock, the closest then for me would be 30km away, not wanting to be inconvenienced further by driving out I decided to settle for the standard Ripped Freak and picked up the Test Freak 2.0 for my hubby, therefore qualifying for the 2 for 1 promotion as advertised, however that was not the case when I got to the till. The cashier advised me that the Ripped Freak is currently on promotion in store and therfore I do not qualify for the advertised promotion. This only becomes apparent after I paid as no where in store did it indicate the product I purchased is on promotion in store. She called the manager (Gerda) I was then told by Gerda that the cashier is correct and I do not qualify for the promotion (2+1), when I then showed them the above post I was told that I would need to take it up with Pharmafreak and that they don't know why Pharmafreak would advertise the products the way they did, and that they should remove Dischem from the promotion as they take no responsibility for the post and refused to honor the promotion. I explained to them that no where on the post does it state that in-store T&C's apply and that certain items (which are currently on promotion in store) are not part of the 2+1 promotion as advertised. I was then told to take it up with Pharmafreak. I don't understand how Pharmafreak can market a promotion which Dischem is not fully aware of, since I was told that Dischem does not take responsibility for the advertised promotion by Pharmafreak.
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