EB
Engela B
Active since Feb 2018
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
Really poor food quality and service
I placed an online delivery order with KFC Amanzimtoti. When I opened the bag, the chicken was extremely oily there was literally oil sitting on the side of the bag. The crumb wasn’t even crumb anymore, it was just a mushy mess. The chips were really, really dry, and a burger was missing. I called online customer service and was told I need to go to the store to get a refund. So I drove to the store with the entire order. When I got there, I was met with severe resistance from multiple employees. I was even questioned about whether the food in the bag was actually the food that was delivered to me specifically the chips. I’m not sure what that assumption was supposed to mean, but that’s what I was asked. Eventually, I spoke to the manager, Lindokuhle. He had to call customer service to confirm what I had already confirmed earlier. During that time, they took my order to the back. I physically saw Lindokuhle walk away with my order. When I got the bag back to take photos to send through for my refund, the contents had been changed. The food was suddenly fresh and hot. I questioned why it was different. Lindokuhle told me the chips “fell on the floor” so they had to replace them. I then asked about the chicken, because the chicken I received originally was drenched in oil and completely inedible. He continuously argued with me and denied changing it, saying he only removed the chicken to count the pieces and claimed there were pieces missing which is not true. I did not remove any chicken. The bucket was full when I brought it in. The chicken was completely inedible. I was then told that they cannot refund me in store and that I need to provide a bank statement before they can process my refund. I now have to wait 48 hours to receive my own money back. So let me get this straight: • I ordered delivery. • I received oily, inedible food and a missing item. • I had to drive to the store. • I was questioned as if I was being dishonest. • My order was taken to the back and returned altered. • I was told they cannot refund me in store and I must provide a bank statement. • I left without food. • And now I have to wait 48 hours for my own money. This entire situation was unnecessarily stressful and inconvenient. A simple food quality issue turned into a full ordeal. Really disappointed in how this was handled.
0 replies
3 months ago
Clarification on Deal Pricing and Finance Application
I visited your website on 20 February to review your current deals and noted the following offer for the iPhone 17 Pro: R789 per month x 36 months. However, when I logged in again the following day 21 February, the price reflected was R1009 per month. I called to enquire about how to proceed with the finance application, and during this process I noticed the price difference. I was unable to apply online for finance, as I read that applications must be completed in-store. Additionally, I did not see any expiry date or validity period displayed on the webpage or a the “limited time offer” advertised on the page. As you are aware, in terms of the Consumer Protection Act 68 of 2008 (CPA) and South African advertising law, all advertising must be fair, honest, and not misleading. Consumers are entitled to rely on the advertised price when making purchasing decisions, and any changes should be clearly communicated with applicable validity periods or conditions. I have the following documents available: • A photo taken on 20 February 2026 at 17:15 showing the advertised deal. • A screenshot of my chat with GPT, which I used while comparing devices at the time. Furthermore, when I called on Saturday and spoke with Boitemulo to enquire about stock availability for the iPhone 17 Pro at Pavilion, I was advised that they do not offer finance services. However, your website indicates that Pavilion is available for finance. Please clarify whether finance options are available at this branch. (Please note that the above matter has been resolved, and I have already spoken with your Pavilion branch. I am including this again because your website indicate that finance is available at the Pavilion branch. However, when I called, I was informed that they do not offer finance. This is another discrepancy on your website.) I spoke with Ricardo today regarding the online complaint form I submitted on 21 February. As I did not receive a response, Ricardo advised me to send my complaint via email instead. I would appreciate your urgent assistance, as I would like to proceed with the deal as advertised on 20 February for the iPhone 17 Pro: R789 per month x 36 months.
0 replies
9 months ago
Urgent Complaint – Unauthorized Debit & Unacceptable Service
I am absolutely appalled by the conduct of Rain and demand immediate attention to this matter. I was debited twice in 2025 for an account that was cancelled in 2022. This is not only unacceptable, it is theft. When I called to query the unauthorized charges, the call was abruptly dropped in my ear, and no one bothered to follow up. I have now waited over a week with zero response from your team. Your silence is deafening, and your service is disgraceful. You have taken money from me without cause, failed to provide any support, and ignored my attempts to resolve this issue. I am escalating this complaint and expect an immediate refund and written explanation. If I do not receive a resolution within 48 hours, I will be forced to take further action, including reporting this to the relevant consumer protection authorities and sharing my experience publicly. Rain has proven to be unreliable, unprofessional, and utterly careless. Fix this now.
4 replies
13 months ago
Urgent Complaint Regarding Incorrect Pricing and Poor Service at Clicks Seadoone
Clicks Management, I am writing to formally lodge a complaint regarding an extremely disappointing experience I had at your Seadoone branch today. Upon arriving, I took a ticket and waited my turn at the dispensary. When I was assisted by the pharmacist, Siphelele, I noticed a bottle of medication I had been searching for. Directly beneath the product was a price tag showing R72 and some cents. To my shock, the item scanned at R114 at the till. I told the cashier the price is incorrect, who called a manager to verify the price. The manager went to the dispensary and returned, stating the correct price was R114. I explained again that the shelf price was clearly marked as R72, and she asked me to show her. When I returned to the dispensary with her, the price tag had suddenly been removed. I asked who removed it but received no clear answer. Siphelele later returned and admitted that the R72 price tag was for a different product, one that, importantly, was not even on the shelf. I then spoke to the store / front end manager, who told me that there was nothing he could do, and that I would need to speak to the dispensary manager, Ryan. I went back to the dispensary and asked Ryan who removed the tag. He retrieved it from the trash and confirmed it belonged to another product. He further stated that customers are not allowed to look at the price tags behind the dispensary shelf because they are meant for staff only. This raises several serious concerns: 1. Why was an incorrect price tag placed directly beneath a product that was available for purchase? 2. Why was I charged a different price than what was visibly displayed? 3. Who removed the price tag while I was raising the issue? 4. Why is there no clear signage or policy communicated that customers are not allowed to view prices behind the dispensary counter? 5. Why was there no accountability or solution offered, despite the clear acknowledgment of an internal error? This situation made me feel misled and disrespected as a paying customer. I expect to see the formal policy stating that customers are not allowed to view price tags behind the dispensary counter, as claimed. Furthermore, I would like to know how Clicks intends to address the discrepancy in pricing and the unacceptable service I received. This is not just about the R42 difference, it's about principle, transparency, and trust. I feel like I was ******, and I demand a proper resolution.
0 replies
17 months ago
Why is no one responding to my request!!!
I work remotely, and have been without internet since yesterday morning, I have logged several calls, WhatsApp requests, called in, sent emails. I am getting now joy from your office to let me know what is going on? Please get back to me urgently I need internet access to do my work.
0 replies
29 months ago
False promotion!
Drove out today to Galleria Dischem, and what an awful experience I had to encounter. Firstly I was told that they do not have stock of the product that I wanted (Pharmafreak2.0) the sales person advised that other branches have stock, the closest then for me would be 30km away, not wanting to be inconvenienced further by driving out I decided to settle for the standard Ripped Freak and picked up the Test Freak 2.0 for my hubby, therefore qualifying for the 2 for 1 promotion as advertised, however that was not the case when I got to the till. The cashier advised me that the Ripped Freak is currently on promotion in store and therfore I do not qualify for the advertised promotion. This only becomes apparent after I paid as no where in store did it indicate the product I purchased is on promotion in store. She called the manager (Gerda) I was then told by Gerda that the cashier is correct and I do not qualify for the promotion (2+1), when I then showed them the above post I was told that I would need to take it up with Pharmafreak and that they don't know why Pharmafreak would advertise the products the way they did, and that they should remove Dischem from the promotion as they take no responsibility for the post and refused to honor the promotion. I explained to them that no where on the post does it state that in-store T&C's apply and that certain items (which are currently on promotion in store) are not part of the 2+1 promotion as advertised. I was then told to take it up with Pharmafreak. I don't understand how Pharmafreak can market a promotion which Dischem is not fully aware of, since I was told that Dischem does not take responsibility for the advertised promotion by Pharmafreak.
0 replies
29 months ago
1 Year later still haven't received my order!!!!!
I placed a simple order on Monday, 06 February 2023 and Monday, to date I am still waiting on my order, I do not get any updates I need to constantly follow up or else I will hear nothing from this company!!! Their excuse if the same every time I get an email: We sincerely apologize for the delay with your order, as we are having some delays from the third-party supplier. We still cannot give a new eta at the moment. Useless beyond!!!!!
0 replies
43 months ago
Simply amazing
This place is incredible, The Cellar had absolutely amazing food.
0 replies
46 months ago
Vodacom Upgrade frustration!!!! No Stock!!!
I called Vodacom online on Tuesday, only to be transferred 5 times to different departments, as no one could assist me, I was trying to inquire if I can upgrade my line to the PlayStation 5 bundle, naturally I was unsuccessful as I was told the deal is not available online and I need to go into the store to upgrade. I called the Vodacom shop and they firstly advised that I should upgrade online as they do not have stock and online can order stock for me, I then explained that I spoke with online and the deal is not available online. I made an appointment online to visit Vodacom Galleria, firstly no one knew about my appointment and I had to explain my story again, I was told there is no stock in the warehouse and that the promotion has been discontinued!!! This is absurd how can you discontinue a promotion that is still running and secondly you cannot provide or order stock for me as there is stock available, this is most certainly not true as local stores have stock, do you mean to tell me when Vodacom launched this promotion they only ordered a certain quantity something like 10 consoles since you ran out of stock so early on, and yet again this is not noted and written anywhere on the pamphlets. I then asked on how to proceed and got an answer of "I need to find a store that has stock!!! What kind of service is this??? I as the client need to phone around seeking stock!! I was then informed that only certain branches keep stock this is not advertised in the pamphlet so Vodacom staff is lying to their clients... and they cannot check stock for me as they are limited to certain branches. I am fed up with the service and lies I received from the start after being a loyal client for years, I cannot even get a little effort from the staff to assist me with ordering this bundle for me. I need someone to contact me and to let me know where en when I can upgrade, as this promotion is still valid until September you cannot advertise products without stating limited quantities or selected stores only you are falsely advertising your products get it right Vodacom and sort this out, you are breaking CPA policy!! Please get back to me on which branches have stock and I will like to have one ordered and delivered either to my home or closest branch, as this is a item advertised on your pamphlet and the promotion is still valid!
6 replies
52 months ago
Dotsure - No Feedback - Rejected Claims - Horrible Service
I had such a horrible experience with Dotsure. I took out a policy in December 2021, my dog got sick on 13 February 2022, I took her to the vet and about R2000 later, I knew it would be okay as I could claim the money back from my insurance. I went online and submitted my claim form and invoice 2 days later I receive my claim was rejected due to me being on a Accidental Plan and I am not covered for vet care, I then responded to the email and asked how this could be as I remember when taking out the insurance I asked for vet cover, I then requested twice over the phone for a copy of our conversation when I took out the policy and 3 times over email, till date I have not heard anything back from them. I keep getting messages that my claim has been submitted and then time goes by and nothing happens. I took my dog to the groomers and again was told I am not covered on my Accidental plan for grooming, again I disputed this as I know for a fact that when I had the consultation when taking out the policy the consultant mentioned this as a benefit, I then after 3 days received a call that I am suddenly covered and will get 20% back for my grooming bill, now you tell me how does this make any sense! First I get rejected and then I get money back? I am so angry and disappointed with Dotsure insurance for this horrible service and going in circles and not getting anything resolved, I cannot even get my recording from them. Then to top it all of, on my portal my dog's name is TEST and she is 1 year old, I don't know how or where they got this information as I clearly gave the details of my dog to them, from the start they could not get anything right.!!
1 reply
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
12 (80%)